Application Systems Manager

Intermountain Healthcare Inc.; Murray (UT); On-site; USD 148,282,000 - 228,859,000; Full time

Job summary

Intermountain Health in Murray, Utah seeks an Applications Systems Manager to oversee day-to-day operations of clinical, administrative, or financial systems across multiple facilities. You will lead analysis, configuration, testing, support, release, training, and deployment while aligning with IS and business strategies.

This role emphasizes staff leadership, budget management, training, and SLA adherence.

Qualifications

• Bachelor's degree in healthcare or computer technology related field (education is verified).
• Four years of experience in healthcare or computer technology related field.
• Six years of experience configuring, supporting, training, and implementing clinical, financial or administrative systems used in healthcare.
• Demonstrated effective leadership and communication skills.
• Demonstrated strong analysis, problem resolution, judgment, and decision-making skills.
• Demonstrated ability to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Experience working in a healthcare environment.

Responsibilities

• Provide technical leadership and direction for department/area and manage day-to-day operations of staff.
• Plan and manage daily operations within departmental budgets.
• Direct work of employees including hiring, goal setting, coaching and performance management.
• Manage relationships with customers, stakeholders and vendors.
• Communicate with staff and allocate resources to projects to ensure timely delivery.
• Coordinate interdependencies and schedules with other teams and stakeholders.
• Provide training opportunities to staff and ensure staff competencies.
• Ensure adherence to Intermountain service management best practices (incident, request, problems, change).
• Facilitate creation, management and measurement of operating and service level agreements for applications.
• Define and monitor application-specific metrics (incident, time to resolution, customer satisfaction).
• Coordinate with IS teams to resolve incidents and perform root-cause analysis.

Skills

Leadership

Communication

Analytical skills

Prioritization

Teamwork

Healthcare experience

Education

Bachelor's degree in healthcare or computer technology related field

Job description

Job Description

The Application Systems Manager is responsible to oversee the day to day operations of a defined set of applications (clinical, administrative, or financial). This includes activities related to the analysis, configuration, testing, support, release, training, and/or implementation of these technologies. Typically these systems are utilized across multiple hospitals, clinics, divisions. This position is responsible to adopt best practice standards that are in line with IS and business strategies.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, Washington.

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

Scope

Directs the operations of the department/function responsible for clinical, administrative, or financial systems

Manages budgets and financial assets to achieve financial objectives.

Oversees human resource management and staff training for the department.

Majority of day to day work is spent managing the work of the team rather that participating in the technical delivery of the work.

Job Essentials

• Provides technical leadership and direction for department/area and is responsible for the day-to-day operations of a group of employees including employee engagement, adoption of best practices, and problem resolution.


• Accountable to plan and manage the daily operations within the parameters of their departmental operating and capital budgets.


• Responsible for directing the work of employees for area of accountability, including hiring, goal setting, coaching and mentoring, employee recognition and training, and performance management which includes disciplinary action.


• Manages customer, stakeholder, and as applicable, vendor relationships and expectations.


• Regularly communicates with staff and manages resource allocation to projects to ensure timely delivery within budget and according to requirements.


• Coordinates technical interdependencies, schedules, and business requirements with other project teams and with key business stakeholders.


• Responsible to provide adequate technical and application(s) specific training opportunities to ensure staff competencies.


• Ensures that all staff within the department follows Intermountain defined support and service management best practices (e.g. incident, request, problems, change control, etc.).


• Facilitates the creation and management and measurement of operating and service level agreements for assigned applications.


• Defines, manages, and monitors application specific metrics as outlined in the SLA, OLA (e.g. incident, request, problems and time to resolution and overall customer satisfaction.


• Effectively coordinates across IS teams to develop and test solutions and to resolve incidents and problems driving to true root cause analysis and process improvements. Focuses on prevent reoccurrence.


• Oversees the creation and on-going maintenance of technical support related documentation required to effectively support each application. Facilitates training of staff.

Minimum Qualifications

• Bachelor's degree in healthcare or computer technology related field. Degree must be obtained through an accredited institution. Education is verified.


• Four years experience in healthcare or computer technology related field.


• Six years experience configuring, supporting, training, and implementing clinical, financial or administrative systems used in healthcare (hospitals, clinics, insurance, etc.)


• Demonstrated effective leadership and communication skills.


• Demonstrated strong analysis, problem resolution, judgment, and decision-making skills.


• Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.


• Experience working in a team-oriented, collaborative environment.


• Experience working in a healthcare environment

Preferred Qualifications

• Two years management experience


• Three years experience supporting healthcare applications.


• Experience working in a healthcare environment.


• Results oriented.


• Self motivated and directed.


• Keen attention to detail.


• Strong customer service orientation.


• Interact with others requiring the employee to communicate information.


• Operate computers and other IT equipment requiring the ability to move fingers and hands.


• See and read computer monitors and documents.


• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location

SelectHealth - Murray

Work City

Murray

Work State

Utah

Scheduled Weekly Hours

40

Hourly Rate

$51.73 - $79.87

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Policies

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.