Application/System Engineer I

Nordson; East Providence (RI); On-site; USD 70,000 - 90,000; Full time

Job summary

Your role includes training customers, supporting installations, and coordinating with R&D, QA, and sales to resolve issues and improve product performance.

Qualifications

• Bachelor or higher in engineering or related field.
• Experience in technical sales facing and application support.
• Excellent written and verbal communication with strong customer service.
• Strong organizational skills and professional demeanor in a dynamic environment.
• Experience supporting EFD product line and TTA platform programming.

Responsibilities

• Attend sales calls and meetings to understand customer needs and provide preliminary equipment recommendations.
• Provide installation training and troubleshooting support, in-person or virtual.
• Coordinate with cross-functional teams to resolve quality or manufacturing issues affecting customers.
• Review technical content of product manuals and support information.
• Assist with development and delivery of product training to sales groups.

Skills

Customer service

Communication

Organizational skills

MS Office proficiency

Technical sales support

Education

BS in Engineering or related field

Tools

MS Office

Job description

Nordson EFD , a global leader in Engineered Fluid Dispensing, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Application Test

• Attend sales calls and meetings to understand customers' needs and provide preliminary equipment recommendation.
• Perform dispensing application trials using company's existing products, ensuring proposed system meets customer's requirements.
• Write test reports highlighting results, settings, final equipment list, and related notes.

Customer Support

• Communicate with customers, international sales groups, R&D and marketing regarding technical and product issues.
• Support customers in installation, training, and troubleshooting, whether in-person or virtually.
• Supports worldwide sales groups in all technical areas of all EFD products.

Sales Support

• Attend top customer meetings, trade shows, and other pertinent meetings as requested to help provide technical knowledge as needed.
• Aids with providing product training to all sales groups with focus on top products.

Corrective Action Process

• Works closely with cross-functional teams in resolution of quality or manufacturing issues affecting customers.
• Help coordinate customer problem resolution with engineering, customer service, sales, R&D, Quality Assurance and other personnel.

Product Development

• Helps review technical content of product manuals, technical support information and sales brochures.
• Assists with development and implementation of product training tools.
• Participates in New Product Development process by providing insight into real world product usage by customers.

Education and Experience Requirements

• BS in Engineering or related field or equivalent related work experience.
• Experienced in technical sales facing and application support role/environment.
• Excellent written and verbal communication skills with strong customer service skills.
• Must possess strong organizational skills, and a professional demeanor with a high energy level and the ability to adapt effectively in a dynamic changing environment.
• Experienced supporting EFD product line and TTA platform programing.
• Proficiency in MS Office applications required.

Preferred Skills and Abilities

• Action-oriented self-starter.

Working Conditions and Physical Demands

Office and laboratory environments. The employee must frequently lift and/or move up to 10 pounds and on occasion up to 75 pounds. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

Estimated 25 %

About Nordson EFD

Nordson EFD is a world-leading designer and manufacturer of fluid dispensing systems and single-use fluid packaging. By joining our team today, you will help us bring innovative ideas to life. Nordson EFD is a global team that works to create systems and consumables that improve the fluid dispensing process. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson EFD. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.