Application Support Tech Lead – Data & Analytics Platforms

Jobtailor; Town of Florida (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Citi IT in New York seeks a senior compliance and operations specialist to lead assessment and monitoring of infrastructure and software compliance across Data & Analytics Platforms. You will coordinate admins and users to implement remediation, identify risks, and act as SME for Citi IT policy.

You will define scope for complex enhancements, partner with Product Owners and cross-functional teams, mentor junior analysts, and produce clear documentation while aligning with IT risk frameworks in a

Qualifications

• 6+ years of experience in application support, technology operations, or related technical discipline.
• Strong problem-solving and strategic thinking skills.
• Proven leadership and interpersonal abilities.
• Experience gathering requirements for large-scale development or compliance programs.
• Experience with Linux servers (RedHat/SUSE) and relational databases (Teradata/Oracle/MSSQL).
• Knowledge of network security and firewall design principles.
• Familiarity with IT risk frameworks, audits, or governance in financial services.
• Exposure to analytics/visualization tools (SAS/Viya, SQL, Tableau).
• Hands-on SAS, Linux shell scripting, or Visual Basic programming.
• Foundational knowledge of SDLC tools and methodologies.
• Proficiency with MS Office (Excel/Word/PowerPoint/Project).

Responsibilities

• Lead assessment and monitoring of compliance across Data & Analytics Platforms.
• Coordinate system admins and users to execute remediation plans.
• Identify security vulnerabilities and technology risks across the environment.
• Act as SME for Citi IT and data policy.
• Define scope and objectives for complex application enhancements.
• Partner with Product Owners, BAs, and cross-functional teams.
• Mentor and coach junior analysts.
• Produce clear technical documentation.
• Develop and manage project and corrective action plans.

Skills

6+ years experience

Problem solving

Leadership

Requirements gathering

Linux (RedHat/SUSE)

Relational databases

Network security

IT risk & audit

Analytics tools

SAS scripting

Linux shell scripting

Visual Basic

SDLC

MS Office

Job description

• Lead the assessment and ongoing monitoring of infrastructure and software compliance across the Data & Analytics Platforms environments
• Coordinate system administrators and platform users to execute compliance remediation plans
• Identify security vulnerabilities and technology risks across the environment
• Act as a subject matter expert for Citi IT and data policy
• Define systems scope and objectives for complex application enhancements
• Partner with Product Owners, Business Analysts, and cross-functional technology teams
• Mentor and coach junior analysts
• Produce clear technical documentation
• Develop and manage project plans and corrective action plans

Requirements

• 6 or more years of experience in application support, technology operations, or a related technical discipline
• Practical problem-solving and strategic thinking skills
• Proven leadership and interpersonal skills
• Experience leading or contributing to requirements gathering for large-scale development or compliance programs
• Experience working within server environments, specifically RedHat or SUSE Linux, and with relational databases including Teradata, Oracle, or MSSQL
• Working knowledge of network security principles and firewall design fundamentals
• Familiarity with IT risk frameworks, audit processes, or operational risk governance programs within a regulated financial services environment
• Exposure to analytics and visualization platforms such as SAS/Viya, SQL, Tableau, or Visual Analytics
• Hands‑on programming experience in SAS, Linux shell scripting, or Visual Basic
• Foundational knowledge of software development lifecycle (SDLC) tools and methodologies
• Proficiency in Microsoft Office Suite — Excel, Word, PowerPoint, and Project

Core Competencies

Demonstrates expertise in compliance assessment and remediation within Data & Analytics Platforms, with strong leadership in technology operations and application support. Proficient in managing project plans and mentoring junior analysts while ensuring adherence to IT risk frameworks in a regulated financial services environment.