Application Support Team Lead, Contact Center (Hybrid)

Enova International; Chicago (IL); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Mental health benefits

401(k) matching

Paid time off

Sabbatical program

Summer hours

Parental leave

Employee recognition program

Charitable matching

Volunteer day

Job summary

Enova International is seeking a Contact Center Team Lead - Application Support to mentor representatives and drive a high‑quality customer experience. You will partner with management to guide the team toward efficiency and effectiveness in a hybrid in‑office Tue–Thu model with remote flexibility on Mondays and Fridays.

The role emphasizes leadership, coaching, and hands-on coaching of QA metrics, with a focus on lending operations and data-informed decision making.

Qualifications

• 3+ years of contact center experience.
• Strong leadership and coaching abilities.
• Experience in lending industry and/or loan operations.
• Analytical with data-driven decision making.

Responsibilities

• Manage performance metrics, policies, and procedures to boost productivity.
• Review QA reports and customer surveys to coach reps.
• Identify trends and recommend solutions to improve performance.
• Support employee engagement with rewards and recognition tools.
• Assist with ad-hoc tasks and projects as needed.

Skills

Leadership

Coaching

Data analysis

Problem solving

Communication

Job description

Enova International is seeking a Contact Center Team Lead - Application Support to mentor representatives and drive a high‑quality customer experience. You will partner with management to guide the team toward efficiency and effectiveness in a hybrid in‑office Tue–Thu model with remote flexibility on Mondays and Fridays.

The role emphasizes leadership, coaching, and hands-on coaching of QA metrics, with a focus on lending operations and data-informed decision making.