Application Support SRE

S&P Global Mobility; Southfield (MI); On-site; USD 90,000 - 140,000; Full time

Job summary

S&P Global Mobility is hiring for a Production Support/SRE role in Michigan. You will provide hands-on production support for enterprise applications, troubleshoot across application and infrastructure layers, and drive incident triage to keep systems stable and available.

You will participate in a 24/7 on-call rotation, coordinate with engineering during high-severity incidents, and contribute to post-incident reviews while executing deployments via Ansible and CI/CD pipelines.

Qualifications

• 4+ years of experience in Application Support, SRE, or Systems Administration.
• Experience supporting production applications in AWS.
• Hands-on experience with deployments (Ansible / CI-CD) and Git workflows.
• Experience with monitoring tools (Splunk or Google Analytics, CloudWatch)
• Experience with synthetic monitoring
• Experience participating in 24/7 on-call rotations
• Strong troubleshooting skills
• Experience with patching and lifecycle management (N-1)

Responsibilities

• Provide hands-on support for enterprise applications in production.
• Troubleshoot issues across application and infrastructure layers.
• Drive incident triage and resolution; ensure systems remain stable, available, and supportable.
• Participate in 24/7 on-call rotation and respond to production incidents.
• Coordinate with engineering during high-severity issues; contribute to post-incident reviews.
• Execute deployments using Ansible and CI/CD pipelines; manage releases and rollbacks.
• Monitor systems with Splunk, CloudWatch, and synthetic monitoring tools; analyze logs and metrics.
• Collaborate with Cloud Engineering, Development, and Security; maintain runbooks and documentation.

Skills

Application Support

SRE

Systems Administration

Troubleshooting

On-call rotations

Tools

Ansible

CI/CD pipelines

Git workflows

Splunk

CloudWatch

Synthetic monitoring

AWS

Job description

Responsibilities

Production Support & Reliability

• Provide hands‑on support for enterprise applications in production
• Troubleshoot issues across application and infrastructure layers
• Drive incident triage and resolution
• Ensure systems remain stable, available, and supportable

On-Call & Incident Response

• Participate in a 24/7 on-call rotation
• Respond to and resolve production incidents
• Coordinate with engineering teams during high‑severity issues
• Contribute to post-incident reviews

Deployments & Operational Execution

• Execute deployments using Ansible and CI/CD pipelines
• Use Git workflows for release management and rollback
• Support validation and troubleshooting of deployment issues
• Improve deployment reliability and processes

Monitoring, Metrics & Observability

• Monitor systems using:
  • Splunk or Google Analytics
  • CloudWatch
  • Synthetic monitoring tools
• Analyze logs, metrics, and alerts to diagnose issues
• Contribute to dashboards and operational visibility

Application Lifecycle & Maintenance

• Manage installation, patching, and upgrades of third‑party applications
• Maintain systems aligned with N‑1 patching standards
• Perform ongoing maintenance and health checks

Automation (Execution‑Focused)

• Use and maintain existing Ansible automation and scripts
• Improve operational processes through targeted automation

Collaboration

• Work with Cloud Engineering, Development, and Security teams
• Support onboarding of new applications into production
• Maintain documentation and runbooks

Required Qualifications

• 4+ years of experience in Application Support, SRE, or Systems Administration
• Experience supporting production applications in AWS
• Hands‑on experience with:
  • Deployments (Ansible / CI-CD)
  • Git workflows
• Experience with:
  • Monitoring tools (Splunk or Google Analytics, CloudWatch)
  • Synthetic monitoring
• Experience participating in 24/7 on‑call rotations
• Strong troubleshooting skills
• Experience with patching and lifecycle management (N‑1)

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.