Application Support Sr Analyst - Assistant Vice President

Citibank (Switzerland) AG; Tampa (FL); Hybrid; Confidential; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident & disability insurance

Wellness programs

Job summary

Citi is seeking an Apps Support Sr Analyst in Tampa, FL. The role involves applying deep technical knowledge to support application development and operations, coordinating with Level 3 and development teams, and mentoring new hires. Salary range highlighted: $87,280 to $130,920.

Candidates should bring 4+ years in applications support, strong SQL/ETL, Unix commands, and ITIL-aligned service management experience. This is a full-time role with comprehensive Citi benefits.

Qualifications

• 4+ years of experience in application development and/or application support
• 3+ years in Ab Initio and database-related projects
• 3+ years with Unix commands, Oracle SQL, PL/SQL, ETL, job scheduling tools, and system monitoring tools like AppDynamics

Responsibilities

• Perform technical operational tasks on a routine basis within OLA.
• Troubleshoot issues reported by users and issues self-detected within SLA; resolve known issues and 80% of new issues.
• Monitor and recover all processes and coordinate with Level 3 and Development teams on PROD issues.

Skills

Ab Initio

Unix commands

Oracle SQL

ETL

DevOps mindset

Education

Degree in Computer Engineering

Tools

ServiceNow

AppDynamics

Job description

Job Description

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• Perform technical operational tasks on routine basis within OLA.
• Trouble shooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations.
• Monitoring and recover all processes.
• Maintain environment stabilities Coordinate with Level 3 ad Development team on resolving issues in PROD environment and provide feedback.
• Collect environment improvement points and provide a plan to Development team and application owners.
• Planning and coordinating release knowledge sharing, migrations, disaster recovery Documentations
• Provide knowledge and support training for new team members
• Develop support-script and simplify-issue-investigation scripts
• Take lead on new implementations and rollouts

Qualifications

• 4+ years of experience in application development and/or Application support 3+ years in Ab Initio and Database related projects 3+ years with Unix commands, Oracle SQL, PL/SQL, ETL, , job scheduling tools, system monitoring tools like App Dynamic Knowledge on IT service process ITIL and have mindset of DevOps Knowledge on Abinitio, Snowflake and shell scripting is preferred Knowledge on Finance accounting domain Strong oral and written communication skills
• Attention to detail troubleshooting Log analysis skills though out application components Basic Business knowledge/understanding of financial markets and products
• Knowledge/experience of problem management, issue tracking and reporting using tools like ServiceNow
• Willing to work flexible hours

Education

Degree in Computer Engineering, or equivalent experience.

Job Family Group

Job Family Group: Technology

Job Family

Job Family: Applications Support

Time Type

Time Type: Full time

Location

Primary Location: Tampa Florida United States

Salary Range

Primary Location Full Time Salary Range: $87,280.00 - $130,920.00

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs

Paid Time Off

• planned time off (vacation)
• unplanned time off (sick leave)
• paid holidays

Additional Benefit Information

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Closing Date

Anticipated Posting Close Date: Sep 11, 2026

Equal Opportunity Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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