Application Support Specialist: Sirona Medical

Doctors Worldwide; Northern (KY); Hybrid; USD 85,962,000 - 103,155,000; Full time

Benefits offered by this job

Stock options

Flexible PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid parental leave

401(k) matching

Apple equipment

Conference sponsorship

Job summary

Sirona Medical is seeking an Application Support Specialist for weekend overnight coverage on its cloud-based radiology platform. The role works remotely in the United States, with shifts from 7 PM to 7 AM EST on weekends, and pays $30.00 to $36.00 per hour plus equity and benefits.

Responsibilities include handling client issues, documenting incidents, and collaborating with engineering to resolve software and workflow problems in a fast-paced health IT environment.

Qualifications

• Experience in customer-facing roles within radiology or PACS environments.
• Knowledge of radiology workflows and clinical applications.
• Three+ years in Level I or higher troubleshooting in a call center or support center.

Responsibilities

• Respond to client issues for a cloud-based radiology platform during overnight weekend coverage.
• Document incidents in the ticketing system and escalate unresolved requests per SOPs and SLAs.
• Monitor client sites and ensure timely incident resolution and escalation when needed.
• Update knowledge base articles and runbooks with new operational details.
• Explain software problems to engineering and product teams, including radiology workflows.
• Assist with clinician onboarding and support radiology users across the United States.

Skills

Customer care

Radiology workflow

Troubleshooting (call centers)

Healthcare experience

PACS familiarity

Education

Healthcare-related certification

Tools

Zendesk

G Suite

SaaS platforms

PACS administration

Job description

• Application Support Specialist: Sirona Medical

Application Support Specialist: Sirona Medical

Start Date09/15/2026

33 Full-Time

Sirona Medical's Weekend Night Application Support Specialist works remotely in the United States on the Customer Support team. The full-time hourly position pays $30.00 to $36.00 per hour, plus equity and benefits. The application support specialist handles client issues for a cloud-based radiology platform during overnight weekend coverage.

Radiology applications connect medical professionals to images, worklists, and reporting tools. The preferred schedule runs from 7 PM to 7 AM EST on Saturday and Sunday, with multiple shifts rotating across nights and weekends. Customer care, clinician onboarding, healthcare or medicine, and radiology workflow experience support the work. Sirona Medical requires at least three years in Level I or higher troubleshooting roles in a call center or support center.

• Location: Remote in the United States
• Pay: $30.00 to $36.00 per hour, plus equity and benefits

Candidates settle availability for the 7 PM to 7 AM EST weekend schedule before applying. The compensation range for the preferred work location is confirmed during the hiring process.

Client Issues And Radiology Workflows

The Customer Support team responds to client issues, monitors client sites, and resolves requests under Standard Operating Procedures and Service Level Agreements. The specialist documents incidents in a ticketing system, escalates unresolved requests through internal channels, and follows monitoring, alerting, and security procedures.

• Client sites are monitored for active issues.
• Requests are handled under Standard Operating Procedures and Service Level Agreements.
• Incidents are recorded in the ticketing system.
• Unresolved issues move through the appropriate escalation channels.
• Knowledge base articles and runbooks receive new operational information.

Radiology experience connects technical investigation to the way clinicians read and report images. The work includes analyzing network performance metrics and explaining software-related problems to engineering and product development teams. Customer care experience in radiology or PACS administration provides the clinical setting for those conversations.

Radiology Applications And Technical Standards

The role calls for familiarity with PACS administration or analysis, radiology workflows, and clinical application onboarding. DICOM, HL7, and MWL knowledge helps a support specialist recognize how images, orders, and patient information move through imaging systems. Zendesk, G-suite, and SaaS platform experience support the ticket, communication, and application work.

Health IT safety practice also covers configuration, validation, maintenance, monitoring, and system-to-system interfaces. The technical components of a clinical system require controls that protect patient identification, interoperability, downtime planning, and secure information exchange. Application support work therefore covers controls that connect technical maintenance with safe clinical operations.

Sirona Medical's Radiology Platform

Sirona Medical is based in San Francisco and employs people across more than 20 states and four countries. Its cloud-native radiology platform unifies worklist, viewer, and reporter applications in one Workspace for medical imaging teams.

Engineers, developers, designers, and in-house radiologists work side by side at Sirona Medical. The company builds software around the radiology workflow and identifies poorly designed tools as a contributor to radiologist burnout. The support team therefore works within a product organization that includes both technical and clinical perspectives.

Experience And Employment Terms

At least three years of Level I or higher troubleshooting experience in a call center or support center is required. The hiring profile also includes experience with medical professionals, clinician onboarding on clinical applications, and healthcare or medicine. A proactive and adaptable approach supports a role that handles live client requests and escalates problems when first-line resolution is not enough.

• Customer care or call center experience, especially in radiology or PACS administration
• Experience troubleshooting issues for medical professionals
• Familiarity with radiology workflows and clinical applications
• Basic DICOM, HL7, and MWL knowledge
• Zendesk, G-suite, and SaaS platform familiarity
• PACS administrator or PACS analyst experience preferred

Sirona Medical lists stock options, flexible paid time off, medical, dental, and vision insurance, life insurance, paid maternity and paternity leave, 401(k) matching, Apple equipment, and conference and continuing education sponsorship. Salary placement varies with work location, job-related skills, competencies, experience, education, and training.

Customer Support Handoffs And Knowledge Work

The support specialist turns recurring issues into clearer internal documentation. Runbooks and knowledge base entries preserve the steps used to investigate an incident, while escalation records give engineering and product development teams a consistent account of software behavior.

Sirona Medical's application support work joins immediate client communication with longer-term product feedback. A specialist who can describe a network metric, a PACS workflow, and a clinician's application problem in the same record helps the teams separate access issues, configuration questions, and software defects.

Sirona Medical's Customer Support team includes other customer support openings for weekday overnight and second-shift application support roles in addition to weekend coverage. The opening is part of a broader support operation with several schedules.

Candidates can assess overnight weekend availability and identify radiology, PACS, or clinical application experience in their background before applying. The position joins those qualifications with full-time support for radiology users across the United States.