Application Support Specialist (Online Banking)

UMB Bank; Kansas City (MO); Hybrid; USD 82,000 - 120,000; Full time

Job summary

UMB Bank is seeking an Application Support Specialist to provide technical support for our online banking platform across Consumer and Small Business channels. The role focuses on incident management, production troubleshooting, and coordinating fixes with IT teams, vendors, and product owners in a hybrid work model.

Based in Kansas City, MO or Dubuque, IA, you will monitor systems, perform post-mortems, and drive process improvements to reduce incidents.

Qualifications

• 5+ years in a technical role supporting financial applications
• Experience troubleshooting production issues across multiple systems
• Familiar with transaction processing and online banking applications
• Knowledge of Splunk and monitoring tools
• Ability to field incident tickets in high-pressure environments
• Proactive approach with system monitoring tools
• Strong root-cause analysis and trend analysis skills
• Independent researcher who finds solutions without prompting

Responsibilities

• Serve as a point of contact for incidents and coordinate issue resolution with applications teams, vendors, and business units.
• Analyze problem and incident data to identify root causes and implement solutions to reduce incidents.
• Manage post-mortem analysis for high priority incidents and problems.
• Document resolutions for reuse, trending, and categorization of issues.
• Collaborate with business peers and vendors to implement process improvements that lower tickets and improve performance.
• Coordinate with third-party vendors to resolve issues and meet SLAs.
• Identify practices to reduce outages of managed information systems and applications.
• Mentor less experienced associates to aid in resolution.
• Share on-call duties with team members.

Skills

Incident management

Splunk

Root cause analysis

Analytical thinking

Proactive monitoring

Tools

ServiceNow

API integration

Ticketing systems

Job description

Hybrid

Kansas City MO

Dubuque IA

Full time

R-9429

Our Online Banking Support team provides support for our Consumer, Small business Online banking application. We work closely with our business partners, vendors and product team to effectively support the online banking platform. This includes our main platform and other subsidiary applications that support the online banking experience.

As an Application Support Specialist , you will provide technical application support and create solutions across a broad range of products. This will include working incident tickets, monitoring systems performance, and assisting with or applying application fixes and upgrades. You will also troubleshoot and triage problems and incidents on production applications. This is a subset of the overall responsibilities which will include multiple initiatives as assigned by IT leadership.

This role is hybrid (Mon thru Thu on-site / Fri remote) located in our Kansas City, MO or Dubuque, IA location.

How you will spend your time:

• Serve as a point of contact for incidents to coordinate issue resolution working with applications teams, vendors, business units, and varied departments.
• Analyze and measure problem and incident data to identify underlying and systemic problems which also includes implementing solutions to resolve current incidents and reduce or eliminate future incidents.
• Manage post-mortem analysis process for high priority incidents and problems.
• Document resolutions to allow for reuse processes, trending and categorization of issues.
• Work closely with business peers, Vendors, application teams and management to develop and implement process improvements that aid in the reduction in problem tickets and increase in system performance.
• Coordinating with third-party vendors to resolve issues and meet SLAs.
• Identify and recommend practices that reduce and eliminate problems and outages of managed information systems and applications.
• Provide assistance to less experienced associates to aid in problem resolution.
• Share on call with other team members.

We are excited to talk if you have:

• At least 5 years of experience in a technical role supporting financial applications, including familiarity with transaction processing and online banking applications.
• Knowledge and experience troubleshooting production issues that span multiple systems.
• Knowledge and/or experience with Splunk.
• Experience supporting Q2 (vendor) applications or similar online banking systems.
• Ability to field incoming incident tickets to identify and resolve application issues within a high-pressure environment.
• A proactive focus utilizing the available system monitoring tools.
• A logical thinking mindset with strong analytical skills and experience performing and coordinating Root Cause Analysis and trend analysis.
• An inquisitive approach and successfully demonstrated the ability to conduct research independently to find a solution without being prompted.

Bonus Points if you have:

• Experience with ServiceNow or a similar ticketing system.
• Worked in a banking or financial services industry.
• Experience with Splunk scripting.
• Experience supporting API integrated systems.

Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position.

This position was posted on 09/21/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.

Compensation Range:

$81,864 - $120,406

The posted compensation range on this listing represents UMB's good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?

You're more than a means to an end - a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [e-mail] to let us know the nature of your request.

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