Application Support Specialist (Online Banking)

umb; Kansas City (MO); Hybrid; USD 82,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Annual incentive pay

Paid time off

Health insurance

Tuition reimbursement

Fitness reimbursement

Employee assistance program

Health savings account

Dependent care accounts

Job summary

UMB is seeking an Application Support Specialist to deliver technical application support across consumer and small business online banking platforms. You will handle incidents, monitor performance, and apply fixes, working with IT leadership and vendors.

The hybrid role is based in Kansas City, MO or Dubuque, IA, with on-site Mon–Thu and remote on Fridays. Applicants must have 5+ years in financial tech support and a proactive, analytical mindset.

Qualifications

• At least 5 years in a technical role supporting financial applications.
• Experience troubleshooting production issues spanning multiple systems.
• Familiarity with transaction processing and online banking apps.
• Experience with monitoring and incident management tools.
• Ability to perform root-cause and trend analysis.

Responsibilities

• Serve as contact for incidents coordinating with application teams and vendors.
• Analyze incident data to identify underlying problems and implement fixes.
• Manage post-mortem analyses for high-priority incidents.
• Document resolutions to enable reuse and trend analysis.
• Collaborate with business peers to implement process improvements.
• Coordinate with third-party vendors to meet SLAs.
• Provide guidance to junior staff and share on-call duties.

Skills

Incident management

Production support

Splunk

ServiceNow

APIs & integrations

Banking domain knowledge

Tools

Splunk

ServiceNow

Ticketing systems

Job description

Our Online Banking Support team provides support for our Consumer, Small business Online banking application. We work closely with our business partners, vendors and product team to effectively support the online banking platform. This includes our main platform and other subsidiary applications that support the online banking experience.

As an Application Support Specialist , you will provide technical application support and create solutions across a broad range of products. This will include working incident tickets, monitoring systems performance, and assisting with or applying application fixes and upgrades. You will also troubleshoot and triage problems and incidents on production applications. This is a subset of the overall responsibilities which will include multiple initiatives as assigned by IT leadership.

This role is hybrid (Mon thru Thu on-site / Fri remote) located in our Kansas City, MO or Dubuque, IA location.

How you will spend your time:

• Serve as a point of contact for incidents to coordinate issue resolution working with applications teams, vendors, business units, and varied departments.
• Analyze and measure problem and incident data to identify underlying and systemic problems which also includes implementing solutions to resolve current incidents and reduce or eliminate future incidents.
• Manage post-mortem analysis process for high priority incidents and problems.
• Document resolutions to allow for reuse processes, trending and categorization of issues.
• Work closely with business peers, Vendors, application teams and management to develop and implement process improvements that aid in the reduction in problem tickets and increase in system performance.
• Coordinating with third-party vendors to resolve issues and meet SLAs.
• Identify and recommend practices that reduce and eliminate problems and outages of managed information systems and applications.
• Provide assistance to less experienced associates to aid in problem resolution.
• Share on call with other team members.

We are excited to talk if you have:

• At least 5 years of experience in a technical role supporting financial applications, including familiarity with transaction processing and online banking applications.
• Knowledge and experience troubleshooting production issues that span multiple systems.
• Knowledge and/or experience with Splunk.
• Experience supporting Q2 (vendor) applications or similar online banking systems.
• Ability to field incoming incident tickets to identify and resolve application issues within a high-pressure environment.
• A proactive focus utilizing the available system monitoring tools.
• A logical thinking mindset with strong analytical skills and experience performing and coordinating Root Cause Analysis and trend analysis.
• An inquisitive approach and successfully demonstrated the ability to conduct research independently to find a solution without being prompted.

Bonus Points if you have:

• Experience with ServiceNow or a similar ticketing system.
• Worked in a banking or financial services industry.
• Experience with Splunk scripting.
• Experience supporting API integrated systems.

Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position.

This position was posted on 09/21/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.

Compensation Range:

$81,864 - $120,406

The posted compensation range on this listing represents UMB's good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

Benefits:

• Paid Time Off
• a 401(k) matching program
• annual incentive pay
• paid holidays
• a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• health savings, flexible spending, and dependent care accounts
• adoption assistance
• an employee assistance program
• fitness reimbursement
• tuition reimbursement
• an associate wellbeing program
• an associate emergency fund
• and various associate banking benefits.

Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more? You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are