Application Support Specialist Mass Spectrometry

Danaher Corporation; United States; Remote; USD 109,000 - 182,000; Full time

Job summary

SCIEX, входящее в портфель Danaher, ищет старшего специалиста по поддержке приложений для предоставления технической поддержки клиентам в области масс-спектрометрии. Работа предполагает выезд к клиентам в регионе EMEA и базируется на территории Швейцарии, предпочтительно в районе Базеля.

Требуется опыт аналитической химии и методов ХЛС/МАС, знание SCIEX-инструментов и готовность к командировкам. Связанные требования — владение немецким и английским языками; французский будет плюсом.

Qualifications

• Опыт в аналитической химии и методах ХЛС/МАС-спектрометрии; работа с Pharma и клинико/форензика.
• Опыт разработки/отладки методов на масса-спектрометрии, преимущественно Pharma и клинико/форензика.
• Знание HPLC-MS технологий и приложений.
• Владение немецким языком; знание английского; французский — преимущество.

Responsibilities

• Обеспечение эффективной предпродажной поддержки через визиты к клиентам, демонстрации продукции и семинары.
• Обеспечение послепродажной поддержки, обучение на месте и по телефону, повышение удовлетворенности клиентов.
• Сбор и анализ информации с полевых объектов для локальных и европейских продаж и маркетинга.
• Взаимодействие с локальными и глобальными сетями для быстрого решения проблем клиентов.
• ПередачаInternal feedback по техническим вопросам и участие в новых функциях продукта.
• Путешествия по региону EMEA для вовлечения клиентов, оказания onsite поддержки и тренингов.

Skills

Analytical chemistry

Mass spectrometry

Communication skills

Travel ability

Education

Degree/PhD in chemistry or life sciences

Tools

SCIEX instruments

Job description

Описание

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. The Senior Application Support Specialist (d/f/m) provides high-quality technical support and expert advice to customers using our mass spectrometry products in the Pharma and Clinical/Forensic market. This position is part of the Central European (DACH) Support Organization and will be located in Switzerland, preferably Basel area and will be a field based role. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground‑breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust. Learn about the Danaher Business System which makes everything possible.

Задачи

• Provide efficient and successful pre-sales support to Sales through customer visits, product/application demonstrations, seminars/lectures/workshops and sample analysis
• Provide post-sales Support, in-house and on-site training, visiting customers and telephone support in a timely and professional manner and by increasing customer satisfaction
• Gather, analyze and deliver information from the field to local and European Sales & Marketing on competitive activity, market conditions and product opportunities to allow the Company to develop strategies and products
• Liaise with local, European and global network to solve customer problems quickly and efficiently.
• Provide internal feedback on technical problems and input into new product features
• Travel across the EMEA region to drive customer engagement, provide onsite support, training, troubleshooting and technical expertise

Требования

• Degree/PhD in chemistry, life sciences or equivalent experience
• Proven track record in analytical chemistry: chromatographic and mass spectrometry method development and troubleshooting, ideally focused Pharma and Clinical/Forensic workflows on Nominal as well as Accurate Mass Spectrometry
• Awareness of HPLC-MS technologies and applications.
• Experience on SCIEX instrumentation is beneficial
• Fluent in German and good verbal and written English language skills and Fluent French language skills is an advantage
• Excellent communication and presentation skills
• Good organizational skills and the ability to prioritize
• Ability to travel
• Must have a valid driver’s license with an acceptable driving record

Additional Information

Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.