Application Support Specialist-Compliance Technology (SAS Viya / AML)

Experis Technology Group; Chicago (IL); Hybrid; USD 75,000 - 95,000; Full time

Job summary

ManpowerGroup’s Experis division in Chicago, IL is seeking an Applications Support Specialist focused on Compliance Technology to support SAS Viya AML systems, ensuring availability, performance, and accurate data flow.

You will provide L2/L3 support, write complex SQL queries, manage incidents, monitor batch processes, and collaborate with Compliance, Data Engineering, and vendors to apply patches and releases.

Qualifications

• 3+ years of technical application support or system administration experience in a corporate or financial services environment.
• Direct exposure to or hands-on experience supporting SAS Viya or related SAS/AML compliance tools is strongly preferred.
• Basic understanding of AML, KYC, or financial crime compliance workflows.
• Strong analytical and communication skills; ability to translate technical issues for business partners and senior management.
• Experience in a corporate/financial services environment is advantageous.

Responsibilities

• Provide L2/L3 application support for central Compliance Technology platforms, focusing on the SAS Viya Anti-Money Laundering (AML) system.
• Write, optimize, and execute complex SQL queries to troubleshoot data flow issues, research system exceptions, validate transactions, and perform database maintenance.
• Triage, investigate, and resolve application bugs, performance bottlenecks, and system outages within SLA targets.
• Monitor daily batch processes, data ingestion pipelines, and job schedules supporting AML transaction monitoring and regulatory reporting.
• Collaborate with Compliance business users, Data Engineering, Infrastructure, and software vendors to coordinate updates, patches, and feature releases.

Skills

SQL

Application Support

AML Platform

Domain Knowledge AML

Problem Solving

Tools

SAS Viya

Job description

Application Support Specialist – Compliance Technology (SAS Viya / AML)

Location: Chicago, IL (Hybrid / Onsite)

Position Type: Full-Time Permanent / Direct Hire

Salary Range: $75,000 – $95,000 / year (commensurate with experience) + Benefits

POSITION OVERVIEW

We are seeking a detail-oriented Application Support Specialist to join an enterprise Compliance Technology team supporting critical Anti-Money Laundering (AML) systems in Chicago, IL.

In this role, you will serve as the primary application support resource for the bank’s core compliance platforms—specifically SAS Viya—ensuring continuous system availability, performance optimization, incident resolution, and smooth data flow across AML and financial crime monitoring workflows.

KEY RESPONSIBILITIES

• Application Support & Maintenance: Provide L2/L3 application support for central Compliance Technology platforms, focusing on the SAS Viya Anti-Money Laundering (AML) system.

• Database & Query Management: Write, optimize, and execute complex SQL queries to troubleshoot data flow issues, research system exceptions, validate transactions, and perform database maintenance.

• Incident & Problem Management: Triage, investigate, and resolve application bugs, performance bottlenecks, and system outages within established SLA targets.

• System Integration & Monitoring: Monitor daily batch processes, data ingestion pipelines, and job schedules supporting AML transaction monitoring, sanctions screening, and regulatory reporting.

• Stakeholder & Vendor Collaboration: Partner closely with Compliance business users, Data Engineering, Infrastructure teams, and software vendors to coordinate application updates, patches, and feature releases.

REQUIRED SKILLS & QUALIFICATIONS

• SQL Expertise: Strong SQL capabilities (writing complex queries, joins, subqueries, performance tuning, and data validation across relational databases like Oracle, SQL Server, or PostgreSQL).

• Application Support Experience: 3+ years of technical application support or system administration experience in a corporate or financial services environment.

• Compliance / AML Platform Exposure: Direct exposure to or hands-on experience supporting SAS Viya or related SAS/AML compliance tools (e.g., SAS Financial Crimes, Actimize, Mantas) is strongly preferred.

• Domain Knowledge: Basic understanding of Anti-Money Laundering (AML), Know Your Customer (KYC), or financial crime compliance workflows.

• Problem-Solving & Communication: Strong analytical skills with the ability to translate complex technical issues to compliance business partners and senior management.

WORKING CONDITIONS & ELIGIBILITY

• Location: Chicago, IL.

• Employment Type: Direct Hire / Permanent Placement.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.