Application Support Specialist

SIERTEK LTD; Dayton (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A service-disabled veteran-owned company in Ohio is seeking an Application Support Specialist for a remote opportunity. This role involves managing user-reported issues, categorizing support requests, and performing investigations. We are looking for candidates with a Bachelor's degree and 3-5 years of experience in a relevant field, possessing strong organizational and communication skills.

Qualifications

• 3-5 years of relevant experience in application support or event management.

Responsibilities

• Manage user-reported issues with application products.
• Categorize and prioritize support requests based on urgency.
• Perform preliminary investigations of user-reported issues.
• Gather additional information from end users regarding problems.
• Capture and track all support interactions.

Skills

Organizational skills

Communication skills

Problem-solving skills

Education

Bachelor's in Relevant Field

Job description

SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity.

SierTeK Ltd. is seeking an APPLICATION SUPPORT SPECIALIST to support a REMOTE opportunity

Position Overview

Seeking a Senior Special Event Coordinator to lead the planning, coordination, and execution of high-profile technical and stakeholder engagement events such as workshops, industry days, and the bi-annual AFSIM User Group. The candidate will manage all phases of event lifecycle activities, including logistics, registration, security vetting, virtual/hybrid coordination, and post-event reporting. This role requires strong organizational, communication, and problem-solving skills in a government or defense setting.

Essential Job Functions

Seeking a Senior Special Event Coordinator to lead the planning, coordination, and execution of high-profile technical and stakeholder engagement events such as workshops, industry days, and the bi-annual AFSIM User Group. The candidate will manage all phases of event lifecycle activities, including logistics, registration, security vetting, virtual/hybrid coordination, and post-event reporting. This role requires strong organizational, communication, and problem-solving skills in a government or defense setting.

Key Responsibilities

The contractor shall manage user-reported issues with MMO products and services, coordinating with other application and domain experts, as necessary.

Issue Triage

• The contractor shall categorize and prioritize application support requests based on established criteria characterizing urgency and impact.
• The contractor shall assess the severity of user-reported issues and assign appropriate priority to ensure timely resolution.

Issue Investigation

• The contractor shall perform preliminary investigation of user-reported issues through initial troubleshooting or diagnostics.
• The contractor shall leverage support products (e.g., documentation, training, or official knowledgebases) associated with MMO products and services to resolve common problems and validate user-reported issues.

User Engagement

• The contractor shall gather additional information from end users including specific versions, error messages, operating contexts, or steps required to reproduce a problem.
• The contractor shall perform user education by pointing users to relevant self-help resources (e.g., documentation, training, or official knowledgebases).
• The contractor shall improve self-help resources, as needed.

Issue Management

• The contractor shall capture and track all support interactions, maintaining detailed record of issue reports and resolution steps.
• The contractor shall track metrics to ensure timely resolution of issues, prioritized by urgency and impact.

Issue Escalation

• The contractor shall coordinate the resolution of issues through other specialists, as necessary.

Qualifications

Minimum Position Requirements

• Bachelors in Relevant Field (i.e., Communications, Event Management, Business Administration)
• 3-5 years of relevant experience

SierTeK is an equal opportunity employer. Employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

If you need assistance or accommodation due to a disability, you may contact us at 1+833.743.7835.