Application Support Specialist

Quinn Residences; Atlanta (GA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401(k) match

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Company Holidays

Job summary

Quinn Residences is seeking an Application Support Specialist in Atlanta, GA to provide Tier 1 application support, triaging and resolving user issues, and maintaining accurate ticket records. You will escalate complex problems and assist with onboarding, offboarding, and access reviews for a fast-paced rental-property environment.

Initial in-person work is required for 90 days, with potential remote days thereafter and occasional travel for property visits and company-wide meetings.

Qualifications

• Associate’s degree preferred or 1–3 years in property management
• Strong technical aptitude with experience supporting technical applications and systems
• Demonstrates eagerness to learn, attention to detail, follow-through, and the ability to remain flexible, multi-task, and organize priorities in a fast-paced work environment while maintaining focus and accuracy.
• In-person work required for the first 90 days; after that, 1–2 remote days/week maximum may be available based on performance. Occasional travel required for property visits and/or Company-wide meetings.

Responsibilities

• <b>Tier 1 Support and Ticket Resolution:</b> Serve as the first point of contact by triaging, troubleshooting, and resolving standard system issues through the ticketing system; elevate when needed.
• <b>User Account Administration:</b> Execute onboarding, offboarding, and crossboarding in alignment with documented procedures and role-based access requirements.
• <b>Access Reviews and Maintenance:</b> Assist recurring user audits by validating account accuracy, identifying discrepancies, and supporting remediation.
• <b>Documentation and Knowledge Base Support:</b> Document ticket resolutions and contribute to knowledge base updates for team consistency and user self-service.
• Provide exceptional customer service to users of varying knowledge and skill levels.
• Coordinate meetings, training sessions, and maintenance windows with IS vendors; send mass communications for outages, maintenance windows, and related updates.
• Support software releases, new functionality, maintenance, documentation, property transitions, continual self-improvement, and process improvement.
• Assist with other responsibilities as directed by leadership.

Skills

Technical aptitude

Ticketing systems

Account administration

Documentation

Education

Associate’s degree

Tools

Ticketing system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Application Support Specialist

Atlanta, GA, US

4 days ago Requisition ID: 1116

ABOUT QUINN RESIDENCES

Quinn Residences is the leading owner, operator, and developer of purpose-built, dedicated single-family rental communities across the Southeast. Founded in 2020 and headquartered in Atlanta, our mission is to deliver high-quality, well-located homes that offer the best of both worlds: the space and privacy of homeownership with the flexibility and convenience of renting. Each Quinn community is intentionally designed and professionally managed to provide a rich living experience. We offer thoughtfully crafted homes, curated amenities, and a true neighborhood connection, all wrapped in a maintenance-free lifestyle. For more information, visit https://live-quinn.com .

JOB TITLE: Application Support Specialist

JOB SUMMARY

The Application Support Specialist provides Tier 1 application support by triaging, troubleshooting, and resolving user issues; ensuring accurate ticket handling and documentation; and escalating complex problems as needed.

JOB REQUIREMENTS (Knowledge, Skills, Experience, Education, and Physical Requirements)

• Associate’s degree preferred or 1–3 years of relevant work experience; 3+ years in Property Management preferred.
• Strong technical aptitude with experience supporting technical applications and systems, including the ability to diagnose and resolve basic technical issues.
• Demonstrates eagerness to learn, attention to detail, follow-through, and the ability to remain flexible, multi-task, and organize priorities in a fast-paced work environment while maintaining focus and accuracy.
• High level of professionalism and ability to maintain confidentiality.
• In-person work required for the first 90 days; after that, 1–2 remote days/week maximum may be available based on performance. Occasional travel required for property visits and/or Company-wide meetings.

JOB RESPONSIBILITIES (Main responsibilities of the job)

• Tier 1 Support and Ticket Resolution: Serve as the first point of contact by triaging, troubleshooting, and resolving standard system issues through the ticketing system; elevate when needed.
• User Account Administration: Execute onboarding, offboarding, and crossboarding in alignment with documented procedures and role-based access requirements.
• Access Reviews and Maintenance: Assist recurring user audits by validating account accuracy, identifying discrepancies, and supporting remediation.
• Documentation and Knowledge Base Support: Document ticket resolutions and contribute to knowledge base updates for team consistency and user self-service.
• Provide exceptional customer service to users of varying knowledge and skill levels.
• Coordinate meetings, training sessions, and maintenance windows with IS vendors; send mass communications for outages, maintenance windows, and related updates.
• Support software releases, new functionality, maintenance, documentation, property transitions, continual self-improvement, and process improvement.
• Assist with other responsibilities as directed by leadership.

COMPENSATION & BENEFITS

• Salary and bonus dependent on experience; 401(k) plan including company match.
• Medical company-funded, Dental & Vision Insurance; Paid Time Off and Company Holidays.