Application Support Operations Analyst

GoodLeap; United States; On-site; USD 110,000 - 135,000; Full time

Job summary

A leading technology company, GoodLeap, seeks an Application Support Operations Analyst to enhance operational efficiency and resolve issues on its proprietary software. The role involves analyzing data to drive decisions and improve workflows, ensuring a superior internal and external customer experience. Ideal candidates will possess strong analytical skills, experience with data handling tools like SQL and Tableau, and a customer-first approach.

Qualifications

• Proven experience as an Operations Analyst or Business Data Analyst.
• Hands-on experience in technical support or data analysis.
• Experience with Loans or FinTech is preferred.

Responsibilities

• Identify and analyze operational issues using large datasets.
• Develop data collection methods and ensure data accuracy.
• Foster a better customer experience through trend monitoring.

Skills

SQL

API Usage

Excel

Tableau

CRM Systems

Critical Thinking

Education

Bachelor’s Degree

Job description

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About GoodLeap

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

About GoodLeap

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Position Summary

The Application Support Operations Analyst is responsible for ensuring the business operates efficiently and effectively in meeting our internal customers’ needs through data gathering, reporting, and quantitative and qualitative research, providing insights that advise strategy and decisions for Application Support and other teams.

Application Support Operations Analyst is responsible for ensuring the resolution of application and system issues for internal and external users of our proprietary software platform. This role has a customer-first mentality and strives to ensure their team provides the best service in the fastest and most efficient manner. The successful Analyst will use data to optimize internal processes, improve team workflows and drive efficiency.

Essential Job Duties And Responsibilities

• Identify, analyze, and interpret patterns and trends in complex datasets to pinpoint operational issues and improvement opportunities. Translate business questions into analytical and technical methodologies, working with large datasets to derive actionable insight. Distill those insights into compelling data-driven narratives to inform decisions and drive results, utilizing a solid understanding of GoodLeap products and systems.
• Develop and implement data collection methods, analytics, and other strategies to optimize statistical efficiency and quality. Establish measurement methods of process effectiveness and efficiency. Ensure cleanliness of data by reviewing regular reports and performance indicators to locate and correct errors or enhancement opportunities.
• Work on projects and tasks as assigned by your manager, regularly providing updates to senior leaders, stakeholders, partners, etc. Effectively tailor communications to the appropriate audience to ensure broad awareness and understanding.
• Work to understand customer pain points and monitor trends and patterns. Advocate better customer experience and support processes serving Application Support team members, internal customers, and external user.
  
  

Required Skills, Knowledge And Abilities

• Proven prior working experience as an Operations Analyst or Business Data Analyst
• Hands on experience using and interfacing with API’s
• Hands on proven experience, leveraging SQL, Excel, Tableau and CRM systems, such as Salesforce.
• Technical background with a keen understanding of broader business needs and strategy
• Demonstrated understanding and advocacy for knowledge centered support
• Proven ability to collaborate across all departments, leveraging your technical writing and strong presentation skills
• Proven ability to deliver projects on-time by leveraging your experience in development processes, work estimation, and optimal resource allocation
• Ability to juggle multiple projects and prioritize work accordingly
• Technology exposure to AWS Services like CloudWatch, DynamoDB, Elastic search, Cognito, S3, IAM etc.
• Critical thinking skills
• Keen interest in learning proprietary software
• Bachelor’s Degree or equivalent experience
• Experience with Loans or FinTech (preferred)
  
  

$110,000 - $135,000 a year

In addition to the above salary, this role may be eligible for a bonus.

Additional Information Regarding Job Duties And Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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