Application Support Manager (Provisional)

Wayne-Finger Lakes BOCES; Village of Newark (NY); On-site; USD 75,000 - 112,000; Full time

Job summary

Wayne-Finger Lakes BOCES in New York is seeking a senior staff member to plan, supervise, and coordinate application support and NY data reporting. The role involves leading teams, coordinating cross-department projects, and ensuring timely, compliant data handling. Strong knowledge of NYS reporting and project management is essential for success in this position. The role requires collaboration with vendors and school districts to implement solutions and maintain data integrity.

Qualifications

• Bachelor’s degree (or higher) with 5+ years in application or software support, including leadership experience.
• Associate’s degree with 7+ years in application or software support, including project leadership/management.
• Equivalent combination of training and experience.

Responsibilities

• Plans, assigns, supervises, and reviews the work of staff engaged in application support and NY data reporting.
• Coordinates development, configuration, implementation, maintenance, and support for BOCES programs and districts.
• Oversees operation and support of applications and data systems for instructional, administrative, and regulatory reporting.

Skills

Application support

Systems analysis

Data management

Project management

English communication

Analytical reasoning

Judgment

Integrity

Education

Bachelor's degree or higher

Associate’s degree

Job description

Illustrative only

• Plans, assigns, supervises, and reviews the work of staff engaged in application support and New York State data reporting;
• Coordinates application development, configuration, implementation, maintenance, and support activities for BOCES programs and component school districts;
• Oversees the operation and support of applications and data systems used for instructional, administrative, and regulatory reporting purposes;
• Supervises processes related to New York State data reporting to ensure accuracy, timeliness, and compliance with applicable requirements;
• Works with BOCES departments, component school districts, and vendors to identify system needs and implement application solutions;
• Reviews system changes and enhancements to ensure operational requirements and data integrity standards are met;
• Coordinates internal and external resources to support application projects within established timelines;
• Acts as liaison with vendors and stakeholders regarding application issues, enhancements, and system performance;
• Ensures compliance with applicable Federal, State, and BOCES policies relating to data security, privacy, and system access;
• Develops and maintains documentation and procedures related to supported applications and data systems.

If you have questions, please contact Debra Luna 315-332-7289 or [e-mail]

MINIMUM QUALIFICATIONS – OPEN-COMPETITIVE: Either:

1. Possession of a Bachelor’s Degree, or higher, AND five (5) years of full-time paid experience, or its parttime equivalent, in application or software support, two (2) of which shall have included experience as a project leader or management level supervisor; OR

2. Possession of an Associate’s Degree AND seven (7) years of full-time paid experience, or its part-time equivalent, as described in (1) above, three (3) of which shall have included experience as a project leader or management level supervisor; OR

3. An equivalent combination of training and experience as defined by the limits of (1) and (2).

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:

• Thorough knowledge of application support principles and practices;
• Thorough knowledge of systems analysis, data management, and application testing;
• Good knowledge of the principals and practices of project management;
• Working knowledge of New York State educational data reporting requirements;
• Ability to supervise and coordinate technical staff;
• Ability to plan and prioritize multiple projects;
• Ability to analyze operational needs and implement effective application solutions;
• Ability to communicate effectively in English both orally and in writing;
• Analytical reasoning ability;
• Good judgment;
• Honest; Tact; Courtesy.