Application Support & Integration Specialist

010 Weis Markets, Inc.; Buffalo (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Weis Markets in Buffalo, NY is seeking an Application Support Specialist to install, maintain, and support our application systems and peripheral hardware. You will assist users, back up data, recover systems, and install new software as part of a collaborative IT team.

You will work with business units to define system scope and document requirements, create test plans, and help ensure regulatory compliance (SOX, PCI) for the supported technologies.

Responsibilities

• Assists in the installation, maintenance, and general support of application systems and peripheral hardware.
• Assists users with questions or problems.
• May help perform system backups and recovery and install new software.
• Works with business to formulates and defines application systems scope and objectives.
• Documents business requirements and creates detailed functional/technical system specifications.
• Reviews, analyzes, and creates detailed documentation of the systems supported and user needs, including workflow, program functions, and steps required to develop or modify the systems supported.
• Creates detailed test plan.
• Executes test plan and documents test statistics, metrics, and results.
• Works with vendors and technical teams to resolve system issues.
• Evaluates and follows through on issues and problems until resolved or escalated.
• Evaluates issue patterns to plan and recommend process improvement and system upgrades.
• Creates reports to support business decisions.
• Leads small scale or sub functional teams for system design, modification, upgrade, and implementation projects
• Facilitates and ensures compliance of government or regulatory standards (SOX, PCI, internal audit, external audit, etc.) with regard to the systems supported and the ancillary components that support them.

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 1000 S. 2nd Street

Job Description:

RESPONSIBILITIES Assists in the installation, maintenance, and general support of application systems and peripheral hardware. Assists users with questions or problems. May help perform system backups and recovery and install new software. Work with business to formulates and defines application systems scope and objectives. Works with business associates to map current and future business processes and aligns technology solutions with short‑term and long‑term business strategies. Documents business requirements and creates detailed functional/technical system specifications. Reviews, analyzes, and creates detailed documentation of the systems supported and user needs, including workflow, program functions, and steps required to develop or modify the systems supported. Creates detailed test plan. Executes test plan and documents test statistics, metrics, and results. Works with vendors and technical teams to resolve system issues. Evaluates and follows through on issues and problems until resolved or escalated. Evaluates issue patterns to plan and recommend process improvement and system upgrades. Creates reports to support business decisions. Leads small scale or sub functional teams for system design, modification, upgrade, and implementation projects Facilitates and ensures compliance of government or regulatory standards (SOX, PCI, internal audit, external audit, etc.) with regard to the systems supported and the ancillary components that support them.

SUPERVISORY RESPONSIBILITY

Application Support Specialists will periodically be asked to serve as mentors to associate level associates Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets. At Weis Markets, we firmly believe that together, we can achieve anything! Recognizing that our associates are the backbone of our company, it’s a fact that as our associates grow, opportunities are created for others! Being a family company, we’re always looking for friendly and energetic people to join our team to bring creativity and insight to help our company and communities we serve continue to grow and prosper. Known for talent development at all levels, Weis provides growth and endless career opportunities for people at all stages in life!