Application Support Engineer (US)

Medium; Chicago (IL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Crypto.com is seeking an Application Support Engineer to maintain availability and performance of production and demo trading environments. You will work hands-on in a fast-paced, mission-critical setting, taking ownership of operational excellence and collaborating with Development, QA, and Infrastructure teams.

You will respond to incidents, monitor systems, execute daily operations, and help automate workflows.

Qualifications

• 2–5 years in production software support or trading operations.
• Experience with trading platforms or real-time environments.
• Strong SQL and relational database troubleshooting.
• Excellent written and verbal communication.
• Willingness to occasionally work nights and weekends.

Responsibilities

• Provide remote management, administration, and support for Production and Demo trading environments.
• Respond to partner questions and incidents via Slack and Teams.
• Execute daily operational processing including scheduling, settlements, and EOD/Start-of-day procedures.
• Triage, troubleshoot, and drive incident resolution; perform root cause analysis.
• Monitor performance and tune systems to maintain exchange operations.
• Assist with version upgrades, deployments, and release validation.
• Maintain runbooks and documentation; ensure clear shift handovers.
• Participate in automation efforts to streamline workflows.
• Collaborate with Development, QA, Infrastructure and partner teams.

Skills

SQL

Relational databases

Incident management

Communication skills

APIs & Webhooks

Troubleshooting

SLA adherence

Night shifts

Tools

Grafana

Splunk

Zabbix

AWS

Linux CLI

Job description

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments. This is a hands-on role suited for someone who thrives in a fast-paced, mission-critical environment and takes ownership of operational excellence.

Responsibilities

• Partner Support: Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers. Respond to partner questions and incidents through established communication channels, including Slack and Teams.
• Production Support & Monitoring: Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.
• Daily Operations - Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.
• Incident & Problem Management: Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews.
• Performance Tuning: Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.
• Change & Release Support: Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
• Shift Handover & Documentation: Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.
• Process Improvement & Automation: Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows.
• Collaboration: Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.

Requirements

• 2-5 years of experience supporting production software applications, technical platforms, integrations, partner-facing systems, client-facing operations, trading support, or market monitoring role
• Experience with trading platforms, prediction markets, exchanges, or real-time transactional environments.
• Hands-on experience with SQL and relational databases.
• Familiarity with APIs, webhooks, data feeds, and log/metrics investigation tools for troubleshooting integrations.
• Strong technical troubleshooting and incident-management skills in an SLA-driven environment.
• Excellent written and verbal communication skills, including explaining complex issues clearly to non-technical stakeholders.
• Willingness to occasionally work nights and weekends.

Nice to have

• Experience working with B2B partners or institutional clients in a fast-paced environment
• Familiarity with Linux command-line tools for inspecting logs, processes, and system behavior.
• Exposure to financial/messaging protocols (e.g., FIX, REST, WebSockets, Kafka).
• Basic scripting or automation experience using Python or Bash.
• Experience with monitoring/observability tools (e.g., Grafana, Splunk, Zabbix).
• Familiarity with cloud environments, including AWS.

$70,000 - $110,000 a year

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Work Flexibility Adoption. Flexi-work hour and hybrid set-up

Aspire career alternatives through us - our internal mobility program offers employees a new scope.

Are you ready to kickstart your future with us?

Benefits

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

401(k) plan with employer match

Eligible for company-sponsored group health, dental, vision, and life/disability insurance

Work Flexibility Adoption. Flexi-work hour and hybrid set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com.

Crypto.comis an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.

Crypto.com

values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.