Application Support Engineer 6500868

Accenture; Miami (FL); On-site; USD 176,000 - 198,000; Full time

Job summary

Accenture Flex is seeking an Application Support Engineer to act as a software detective, solving issues across critical business systems and leading cross-team efforts to restore stability. You will apply expert knowledge of mainframe environments, including Db2, CICS, MQ, and core tools, while mentoring others and driving process improvements.

The role focuses on incident resolution, problem management, and delivering documented best practices.

Qualifications

• Minimum 5 years of work experience.
• Minimum 5 years experience in Engineering Support is required.
• High School Diploma or GED.

Responsibilities

• Analyze complex software issues and develop solutions to maintain system stability and performance.
• Lead cross-team efforts to resolve critical incidents and minimize business impact.
• Support continuous improvement by identifying recurring problems and proposing enhancements to processes and tools.
• Provide guidance and knowledge sharing to support team members.
• Develop and document best practices and SOPs to elevate service quality.
• Mainframe: Johnson Controls apps, CARMS Walker Interactive, ADMIN; Db2, CICS, MQ.
• Programming languages: IMS, Db2, COBOL, Java, CICS, MQ, Assembler.
• Knowledge of CA7, REXX, FTP, SFTP.
• Daily system integrity checks, cash feed reconciliation, interface feed checks.
• Report distribution and ad-hoc reporting.

Skills

Engineering Support

L2/L3 Support

Mainframe COBOL

Java

CICS MQ

IMS Db2

REXX

CA7

RACF Security

SFTP/FTP

Education

High School Diploma

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

ResponsibilitiesAs an Application Support Engineer you will be responsible for acting as a software detective providing a dynamic service by identifying and solving issues within multiple components of critical business systems. You are expected to be a subject matter expert collaborate and manage the team to perform effectively take responsibility for team decisions engage with multiple teams and contribute to key decisions. Providing solutions to problems that apply across multiple teams is a vital part of this role. Master proficiency in Engineering Support is required. Master proficiency in Application Remediation is recommended. Master proficiency in IT Troubleshooting is suggested.

• Analyze complex software issues and develop effective solutions to maintain system stability and performance.
• Lead collaborative efforts across teams to ensure timely resolution of critical incidents and minimize business impact.
• Support continuous improvement initiatives by identifying recurring problems and proposing enhancements to processes and tools.
• Provide expert guidance and knowledge sharing to support team members and foster a culture of learning.
• Contribute to the development and documentation of best practices and standard operating procedures to elevate service quality.
• Specific skills supporting the following areas is required
• Mainframe application programming across Johnson Controls application suite with focused knowledge of CARMS Walker Interactive and ADMIN.
• Mainframe core environment consists of Db2 CICS MQ
• Assist with BRDs RACF security third party software tax calculation and disaster recovery planning and execution
• L2 L3 Break fix
• Minor Enhancements
• Service Requests
• Problem Management as part of L3
• Daily system integrity verification cash feed reconciliation and interface feed checks
• Report distribution and adhoc reporting
• Programming language proficiency in IMS Db2 COBOL Java CICS MQ Assembler
• Knowledge of CA7 REXX FTP SFTP

WHAT YOU NEED:

• Minimum 5 years of work exp.
• Minimum 5 years experience in Engineering Support is required.
• High School Diplom/GED

BONUS IF YOU HAVE:

• Experience in Application Remediation is recommended. Master proficiency in IT Troubleshooting is suggested.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 10/31/2026.Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)

Role Location Annual Salary RangeCalifornia $85/hr to 95/hrColorado $85/hr to 95/hrConnecticut $85/hr to 95/hrDistrict of Columbia $85/hr to 95/hrIllinois $85/hr to 95/hrMaine $85/hr to 95/hrMaryland $85/hr to 95/hrMassachusetts $85/hr to 95/hrMinnesota $85/hr to 95/hrNew York $85/hr to 95/hrNew Jersey $85/hr to 95/hrOhio $85/hr to 95/hrVirginia $85/hr to 95/hrWashington $85/hr to 95/hr

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