Application Support Engineer

Lanvera; United States; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Three weeks PTO

Health Insurance

401K with dollar matching

Profit sharing

Long-term disability

Job summary

Lanvera, a leader in customer communications management, is seeking an Application Support Engineer for its client-facing Technical Services team. You will diagnose and resolve complex application issues in a fast-paced environment, coordinating with Client Support, Infrastructure, Development, and business stakeholders to ensure reliability and performance of critical applications.

The role requires 3–5 years of experience, strong analytical and communication skills, and a focus on delivering

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3–5 years of experience supporting enterprise or business-critical software applications.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication, including ability to explain technical concepts to non-technical audiences.
• Strong customer-service orientation and commitment to high-quality support.

Responsibilities

• Investigate, troubleshoot, and resolve complex application issues, performing RCA and sustainable fixes.
• Own incidents, service requests, and problems from triage to resolution with cross-functional coordination.
• Identify and remediate application security vulnerabilities and risks.
• Automate repetitive operations through scripting and process improvements.
• Administer third-party enterprise applications: installation, configuration, patching, upgrades, maintenance.

Skills

Analytical thinking

Troubleshooting

Problem solving

Communication (oral & written)

Customer service orientation

Independent & collaborative work

Continual learning

Education

Bachelor's degree in Computer Science orInformation Systems

Tools

PowerShell

SQL queries

Microsoft 365

Job description

The Company

Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications, including invoices, statements, tax forms, collection letters, compliance notices, and other business-critical documents to any delivery channel, including print, electronic, and mobile platforms. Lanvera has a strong presence in the Financial Services industry and is expanding into other vertical markets.

The Position

The Application Support Engineer is a key member of our client-facing Technical Services team, responsible for supporting and maintaining both custom-developed and third-party business applications. This role requires strong analytical and technical troubleshooting skills to diagnose and resolve complex application issues in a fast-paced environment. Success in this position requires effective collaboration with Client Support, Infrastructure, Development, and business stakeholders to ensure the reliability and performance of critical applications.

Responsibilities

• Investigate, troubleshoot, and resolve complex application issues, performing Root Cause Analysis (RCA) and implementing sustainable corrective actions.
• Own application incidents, service requests, and problem records from initial triage through final resolution, coordinating with cross-functional teams as needed and ensuring timely stakeholder communication throughout the lifecycle.
• Identify, assess, and coordinate remediation of application security vulnerabilities and risks.
• Collaborate with Infrastructure, Development, and Client Support teams to expedite incident and service request resolution.
• Automate repetitive operational tasks and workflows through scripting and process improvement initiatives.
• Administer third-party enterprise applications, including installation, configuration, patching, upgrades, and maintenance.
• Enhance application monitoring and alerting capabilities to proactively identify and address issues impacting service availability and client experience.
• Create and maintain technical documentation, system diagrams, support procedures, and knowledge base articles.
• Analyze application performance metrics and operational KPIs to identify trends, inefficiencies, and opportunities for improvement.
• Drive continuous improvement initiatives to reduce recurring incidents and improve application stability.
• Participate in application-related projects, upgrades, implementations, and enhancement efforts.
• Communicate the status of incidents, problems, and project activities clearly and effectively to stakeholders.
• Participate in an on-call rotation to support production applications and perform scheduled maintenance activities when required.
• Adhere to Incident, Problem, Change, and Service Request Management processes and procedures.
• Exercise sound judgment and make informed decisions in high-pressure situations involving competing priorities.
• Contribute positively to a collaborative, team-oriented environment.

Required Skills

• Bachelor's degree in Computer Science, Information Systems, or equivalent professional experience.
• 3-5 years of experience supporting enterprise or business-critical software applications.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills, including the ability to communicate technical concepts to both technical and non-technical audiences.
• Strong customer-service orientation and commitment to delivering a high-quality support experience.
• Experience supporting applications in Windows, Linux, cloud, or hybrid environments.
• Working knowledge of networking concepts, database querying, and application troubleshooting methodologies.
• Experience with scripting and automation using PowerShell or similar technologies.
• Knowledge of IT service management processes, including Incident, Problem, and Change Management.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Self-motivated and capable of working independently as well as collaboratively within a team environment.
• Commitment to continuous learning and professional development.

Desired Skills

• Industry certifications such as ITIL Foundation, CompTIA A+, Microsoft Azure Fundamentals, or similar certifications.
• Experience writing and troubleshooting SQL queries.
• Experience supporting Windows and/or Linux server-based applications.
• Proficiency in PowerShell or other scripting languages.
• Experience supporting Microsoft 365 applications and services.
• Familiarity with application monitoring, log analysis, and troubleshooting tools.
• Experience supporting vendor-hosted, SaaS, or cloud-based applications.

Job Particulars

• No travel required
• Dallas/Fort Worth candidates only for on-site office employment; No relocation
• Only Green Card Holders or U.S. Citizens

Company Benefits

• Lanvera offers excellent benefits including three weeks of PTO, Health Insurance, 401K with dollar matching, profit sharing, and long-term disability.