Application Support Engineer

Skillwork Software & Consulting LTD; Snowflake (AZ); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic and innovative team as a Support Engineer, where you'll provide essential technical support for the Alation platform. In this role, you'll troubleshoot complex issues, contribute to the knowledge base, and facilitate technical sessions. With a commitment to professional growth and a flexible, fully remote work environment, this position offers a unique opportunity to be part of a collaborative culture that values relationships and innovation. If you're passionate about technology and customer success, this role is perfect for you.

Benefits

Competitive salary

Professional growth opportunities

Flexible work schedule

25 days of annual paid leave

Additional health insurance

MultiSport card

Qualifications

• 2+ years of experience as a support engineer in enterprise software.
• Strong troubleshooting skills in Linux and SQL databases.

Responsibilities

• Provide technical support to customers and partners.
• Contribute to the Support Knowledge Base and technical documentation.
• Facilitate technical enablement sessions.

Skills

Technical Support

Troubleshooting

Linux

SQL

Java

Python

REST APIs

Relational Databases

Web Servers (Apache, Nginx)

Education

Computer Science Degree

Tools

Elasticsearch

Docker

Kubernetes

Hadoop Ecosystem

Job description

We are looking for an experienced Support Engineer to join our EMEA support team.

As a Support Engineer, you will provide technical support, helping our customers integrate with the Alation platform. You will be responsible for troubleshooting and debugging complex issues and acting as an escalation point with customers and internal teams.

When applying please remember to include your CV.

Responsibilities:

1. Provide technical support to Alation customers, partners, prospects, and other support engineers.
2. Contribute to the Alation Support Knowledge Base by regularly authoring, editing and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.
3. Facilitate internal and external technical enablement sessions.
4. Build and utilise complex lab setups to replicate and resolve problems.

You should have:

1. CS degree and at least 2 years of experience as a support engineer providing enterprise software application support.
2. Experience troubleshooting Linux and running shell commands.
3. Experience with Relational Databases, such as Oracle and Postgres. SQL is a must.
4. Ability to diagnose and debug applications written in Java and/or Python.
5. Experience with Web servers, such as Apache and Nginx.
6. Experience with REST APIs.

A big plus if you have experience in some of the following areas:

1. JDBC drivers.
2. Elasticsearch.
3. Hadoop Ecosystem (Hive, HBase).
4. Cloud technologies and frameworks such as Kubernetes and Docker.
5. Snowflake, PowerBI, Tableau.

Benefits:

1. Competitive salary and benefits package.
2. Opportunities for professional growth and career development into an Automation role.
3. Dynamic and collaborative work environment.
4. Flexible work schedule and fully remote work.
5. 25 days of annual paid leave.
6. Additional health insurance via UNIQA.
7. MultiSport card.

About Skillwork

We are a London-born diverse group of techies, entrepreneurs, and business specialists with years of experience in developing innovative digital products for our clients, from startups to corporates. As a team, we combine our unique entrepreneurial mindset with best practices found in enterprise environments, helping founders build great companies, and big companies think more like founders.

With prominent clients such as GSK and partners such as UCL, we find pride in our unique approach to solving our clients’ problems with technology. At Skillwork, we firmly believe that genuine innovation thrives in a culture that is brimming with happy and talented individuals, and where clients engage not with a contractor, but with a true partner that they can talk to and rely on.

Our Mission

It is our mission to empower digital evolution and drive innovation, by bringing the right people together and creating a culture of business-orientated techies.

Our Values

Valuing relationships is central to our work. We uphold trust, transparency and consistent communication, utilizing these principles to forge enduring partnerships. In doing so, we ensure the creation of projects that genuinely meet our partners’ needs.

Community Driven
Whether it’s supporting charitable causes or imparting technical skills, the Skillwork team prioritises giving back to the community. This enables us to make a lasting impact on the societies we engage with.

Cultural Alignment
We take extra measures to comprehend the subtleties contributing to your company’s culture. Rather than altering it, we refine and shape your culture to ensure it remains distinctive to you and effectively supports your long-term vision.

Celebrating Talent
We not only nurture and support talent, but we also celebrate accomplishments. This creates a positive and supportive environment for those who choose to work with us or for us.