Application Support Engineer

YDU JC Air Cond & Ref Inc.- Dubai; Boca Raton (FL); On-site; USD 86,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Paid time off

Training opportunities

Safety culture

Job summary

Johnson Controls in the United States is seeking a highly skilled Application Support Engineer to support internal and customer-facing web and mobile applications. You will ensure application stability, resolve issues, and partner with cross-functional teams to deliver an excellent customer experience.

As a member of the Customer Portal Agile Team, you will monitor, optimize, and maintain deployments in Azure DevOps, work with ReactJS, Spring Boot REST/SOAP services, and collaborate with

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent work experience.
• 5+ years of experience supporting web and mobile applications in a production environment.
• Strong experience troubleshooting enterprise application issues.
• Experience working within Agile development environments.
• Excellent communication, collaboration, and problem-solving skills.
• Technical Expertise Application Development & Support ReactJS Spring Boot REST and SOAP Services Web and Mobile Application Support Database Technologies Relational Database Management Systems (RDBMS) SQL Cloud & DevOps Microsoft Azure Azure App Services Azure DevOps Pipelines Redis Cache Cloud-Based Development Tools Jira ServiceNow or similar ticket management platforms

Responsibilities

• Application Support & Incident Management Monitor, troubleshoot, and resolve application issues reported through ServiceNow, email, and collaboration tools.
• Investigate incidents, identify root causes, and deliver timely resolutions.
• Communicate issue status and resolution updates to stakeholders.
• Ensure application availability and operational performance objectives are consistently met.

Skills

Web and mobile apps

Agile development

ReactJS

Spring Boot

REST and SOAP services

Azure DevOps

Jira

ServiceNow

SQL

Cloud & DevOps

Education

Bachelor's degree in CS/Engineering/IT or related field

Equivalent work experience

Tools

Jira

Azure DevOps

ServiceNow

SQL

Redis Cache

Job description

Build your best future with the Johnson Controls team Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What You Will Do

Johnson Controls is seeking a highly skilled Application Support Engineer to support internal and customer-facing web and mobile applications. In this role, you will be responsible for ensuring application stability, resolving technical issues, maintaining platform health, and partnering with cross-functional teams to deliver an exceptional customer experience. As a member of the Customer Portal Agile Team, you will play a critical role in maintaining operational excellence while helping drive continuous improvements across our digital solutions.

How You Will Do It

• Application Support & Incident Management Monitor, troubleshoot, and resolve application issues reported through ServiceNow, email, and collaboration tools. Investigate incidents, identify root causes, and deliver timely resolutions. Communicate issue status and resolution updates to stakeholders. Ensure application availability and operational performance objectives are consistently met.
• Application Operations Maintain the health, stability, and performance of web and mobile applications. Execute database queries and perform application updates as needed. Monitor production environments and proactively identify opportunities for optimization. Support application releases and ongoing maintenance activities.
• Cross-Functional Collaboration Partner with software engineers, cloud engineers, database administrators, network teams, and infrastructure teams to resolve complex technical issues. Work closely with Agile development teams to identify recurring issues and drive long-term solutions. Provide operational insights that support product improvements and enhance the customer experience.
• DevOps & Continuous Improvement Support and maintain Azure DevOps pipelines and deployment processes. Participate in Agile ceremonies and contribute to continuous delivery practices. Identify opportunities to improve automation, monitoring, and support processes. Leverage operational metrics and support trends to recommend enhancements across applications and services.
• Reporting & Analytics Develop and maintain reporting related to support tickets and application performance. Analyze support trends and recommend corrective actions and process improvements. Provide operational metrics and insights to leadership and development teams.

What We Look For

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent work experience.
• 5+ years of experience supporting web and mobile applications in a production environment.
• Strong experience troubleshooting enterprise application issues.
• Experience working within Agile development environments.
• Excellent communication, collaboration, and problem-solving skills.
• Technical Expertise Application Development & Support ReactJS Spring Boot REST and SOAP Services Web and Mobile Application Support Database Technologies Relational Database Management Systems (RDBMS) SQL Cloud & DevOps Microsoft Azure Azure App Services Azure DevOps Pipelines Redis Cache Cloud-Based Development Tools Tools & Platforms Jira Azure DevOps ServiceNow or similar ticket management platforms

Preferred Qualifications

• Experience with JavaServer Pages (JSP) and JavaServer Faces (JSF).
• Experience supporting customer-facing digital applications.
• Experience working in fast-paced, iterative development environments.
• Knowledge of monitoring, performance tuning, and observability tools.

HIRING SALARY RANGE

HIRING SALARY RANGE: $86,000-105,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us Johnson Controls International plc.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.