Application Support (D365 BC / GOIS)

MetaOption, LLC; Jersey City (NJ); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dedicated support resource for their D365 BC ERP implementation and GOIS team. This remote role offers the chance to work on a proprietary cloud-based inventory and order management system, engaging with customers throughout the project lifecycle. You will be instrumental in delivering solutions, conducting training, and ensuring customer satisfaction. With a focus on quality and attention to detail, this position provides an exciting opportunity to contribute to impactful projects in a dynamic environment. If you are passionate about technology and customer service, this role is perfect for you.

Qualifications

• Bachelor’s degree in relevant fields with technical experience required.
• 3+ years in a support role with inventory or ERP solutions.

Responsibilities

• Deliver solutions for customers as part of the GOIS and D365 BC Project Team.
• Assist with warehousing implementation and conduct inventory counting.

Skills

Customer Service Orientation

Excellent written and verbal communication

Detail-oriented

Organizational skills

Education

Bachelor’s degree in computer science

Job description

Remote Role (Candidates must be from anywhere in U.S)

Position Summary :

In this key role, the support resource will work as part of the D365 BC ERP implementation & GOIS (Goods Order Inventory System) team, working on delivering solutions successfully to our customers. Training will be provided, and you will have an opportunity to work with MetaOption LLC's proprietary cloud-based inventory and order management system GOIS. You will work as part of the project team across the full implementation phase of the project.

Key Responsibilities :

1. Work as part of the GOIS and D365 BC Project Team delivering solutions for our customers.
2. Actively participate in demo presentations, solution implementation, training, customer onboarding, documentation, user manuals, and go-live activities.
3. Engage with customers at project meetings and follow up on actions and issues.
4. Assist with warehousing implementation for GOIS and BC customers.
5. Conduct inventory counting at client warehouses.
6. Provide application support and training.

Qualifications :

1. Bachelor’s degree in computer science, engineering, information technology, or related fields with sufficient technical experience (REQUIRED).
2. A minimum of 3 years’ experience in a support role working with automotive, inventory, distribution, manufacturing, or warehousing solutions.
3. Industry knowledge in inventory system software or ERP systems is an advantage.
4. Experience in software project delivery for process-oriented environments is an advantage.

Competencies for Success :

• Customer Service Orientation : Discover and meet the underlying needs of customers; follow through on requests and complaints; become a trusted advisor to the customer.
• Excellent written and verbal communication : Present oneself clearly and articulately when speaking, ensuring others fully understand the message; use appropriate grammar tailored to the audience.
• Quality Focused : Recognize the value of doing things the right way; maintain a high sense of integrity and thoughtfulness in actions.
• Detail-oriented and Organized : Pay strong attention to details and their implications; stay organized in daily routines; seek and implement efficiencies.

For more information on GOIS, visit https://www.goodsorderinventory.com

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