Application Support Coordinator I

Springfield Public Schools (MO); Springfield (MO); On-site; USD 55,722 - 80,097; Full time

Job summary

Springfield Public Schools in Springfield, MO seeks a Coordinator I - Application Support in the Information Technology department. The role focuses on maintaining district application software, developing data integration solutions, and delivering excellent customer service to staff and students.

Responsibilities include analyzing systems, writing SSIS packages and PowerShell scripts, creating SQL/SSRS reports, and coordinating with multiple departments and vendors to resolve issues and improve

Qualifications

• Bachelor’s Degree preferred; minimum two years' related experience.
• Experience with SQL data extraction and reporting is a plus.
• Ability to collaborate with multiple district departments and vendors.

Responsibilities

• Analyze applications, systems, and user requirements to create and enhance programs.
• Collaborate with district departments and external vendors to ensure quality resources.
• Provide staff and student support for applications and work with vendors to resolve issues.
• Write SQL data extraction packages (SSIS) and PowerShell scripts for data integration.
• Create SQL/SSRS reports for users to retrieve data and identify trends.
• Develop specifications from user meetings and document data sources and plans.
• Maintain and enhance existing systems used by Finance and HR departments.

Skills

SQL

Customer service

Analytical thinking

Communication

Education

Bachelor's degree

Tools

SSIS

PowerShell

SSRS

SQL Server

Job description

Springfield Public Schools Kraft Administrative Center (KAC)-Information Technology and Systems - Springfield, Missouri Open in Google Maps

2026-2027 Coordinator I, Application Support - Information Technology

Springfield Public Schools Kraft Administrative Center (KAC)-Information Technology and Systems - Springfield, Missouri Open in Google Maps

This job is also posted in Springfield Public Schools (Springfield, MO)

Job Details

Job ID: 5809139
Application Deadline: Posted until filled
Re-Posted: Aug 20, 2026 5:00 AM (UTC)

Starting Date: Immediately

Job Description

Job Title: Coordinator I - Application Support

Department: Information Technology

Pay Grade: I100

FLSA Status: Exempt

Reports to: Manager IV – Information System Development

GENERAL PURPOSE

Responsible for supporting and maintaining District application software; developing custom data integration solutions for existing products and/or services to better aide the end user; and providing excellent customer service and sharing information with others.

ESSENTIAL JOB FUNCTIONS

• Analyze applications, systems, and user requirements creating and enhancing user requested specialized programs and systems.
• Collaborate with a variety of district departments and external vendors ensuring quality technology resources and support.
• Provide support to staff and students for use of said applications and work closely with vendors to resolve issues.
• Write SQL data extraction packages (SSIS) and PowerShell scripts that support the integration of software systems that automate a variety of processes.
• Create SQL/SSRS reports for users to retrieve data from the applications to review patterns, trends, and information related to their jobs.
• Develop system/software specifications from information gathered at user meetings and/or interviews with internal and non-district staff documenting/interpreting user requests, identifying data sources and creating working plan.
• Develop new applications, systems, and system components enhancing existing systems and/or providing solutions to current processing problems.
• Maintain existing systems used by finance and human resource departments providing production support in ensuring the ongoing availability of information needed to meet mandated requirements.
• Manage assigned work activities and/or projects providing guidance and support to staff and ensuring completion of projects within established guidelines.
• Participate in meetings, workshops, and/or trainings conveying and/or gathering information required to perform job functions.
• Respond to inquiries regarding application software issues from a variety of departments providing technical assistance issue resolution.
• Troubleshoot application software isolating bugs and resolving issues and/or providing user training.
• Perform other related duties as required/assigned.

QUALIFICATIONS AND REQUIREMENTS

Education and Experience

• Bachelor’s Degree from an accredited college or university preferred.
• Minimum of two (2) years of job related experience with increasing levels of responsibility is required.

Certificates, Licenses and Other Special Requirements

• MCSA SQL Server certification preferred.
• Must pass a Criminal Background Clearance, the results of which must be satisfactory to the District, required.

Knowledge, Skills, and Abilities

• Knowledge of algebra and/or geometry; read technical information, compose a variety of documents, and/or facilitate group discussions; and solve practical problems.
• Knowledge based competencies required to satisfactorily perform the functions of the job include Microsoft SQL Server environment; general scripting best practices; software administration and configuration; interpreting technical language and agreements; information security best practices and customer service strategies to perform the job functions.
• Skill to perform multiple, technical tasks with a need to routinely upgrade skills in order to meet changing job conditions.
• Skill based competencies required to satisfactorily perform the functions of the job, including: planning and managing projects; preparing and maintaining accurate records developing and maintaining time estimates and schedules; reading technical documentation; collaborating with other staff on project groups; and using pertinent software applications.
• Ability to read technical information, compose a variety of documents, and/or facilitate group discussions.
• Ability to analyze situations to define issues and draw conclusions.
• Ability to schedule a number of activities, meetings, and/or events; gather, collate, and/or classify data; and use job-related equipment.
• Ability to work with a significant diversity of individuals and/or groups.
• Ability to analyze issues and create action plans.
• Ability to collaborate and communicate effectively.
• Ability to apply critical thinking/problem solving to improve work processes.
• Ability to maintain confidentiality; set priorities; meet deadlines and schedules; work with detailed information; and adapt to changing priorities.
• Ability to work as part of a team; and work with frequent interruptions.

Working Conditions and Physical Requirements

• Work environment is primarily inside, where the noise and temperature levels are moderate.
• The work is light work that requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
• Must possess the physical ability to perceive the nature of sounds, make rational decisions through sound logic and deductive processes, express or exchange ideas by the spoken word, substantial movements (motions) with the hands, wrists, and/or fingers, and discern letters or numbers at a given distance.
• Additionally, the following physical abilities are required: balancing, climbing, crawling, crouching, feeling, grasping, handling, hearing, kneeling, manual dexterity, mental acuity, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity and walking.

Position Type: Full-Time
Salary: $55,722 to $80,097 Per Year

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Springfield Public Schools R-12 , Human Resources Department
• 1359 E. Saint Louis St.
• Springfield, Missouri 65802
• Phone: [phone]
• Email: [e-mail]

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