Application Support & Continuous Improvement Specialist

Frey Consulting Group; Lyons (Berks County); On-site; USD 70,000 - 90,000; Full time

Job summary

The NRI Resource Management Services (RMS) client in Lyons, PA seeks an Application Support Specialist/Continuous Improvement Coordinator to strengthen application reliability and user satisfaction. You will serve as a primary point of contact for incidents, service requests, and user questions across SaaS and enterprise applications, partnering with IT and vendors to drive operational excellence.

Responsibilities include incident management, access provisioning, release coordination, and

Qualifications

• Bachelor’s degree preferred; equivalent level of education, training, and experience may be considered.
• 3-5 years of experience supporting SaaS enterprise business applications.
• Experience with incident, problem, and change management processes.
• Related experience in a distribution or manufacturing environment.

Responsibilities

• Provide Level 1 and Level 2 application support for assigned SaaS and enterprise applications.
• Diagnose, troubleshoot and resolve incidents and service requests within defined SLAs.
• Lead release impact assessments, regression testing and post-release validation.
• Escalate complex issues to vendors or internal teams and coordinate resolution.
• Fulfill access, configuration, and role-based security requests; onboarding/offboarding.
• Support change management processes and KPI tracking.

Skills

SaaS support

Incident management

Change management

Communication skills

Education

Bachelor’s degree preferred

Tools

Vendor portals

Job description

The NRI Resource Management Services (RMS) client in Lyons, PA seeks an Application Support Specialist/Continuous Improvement Coordinator to strengthen application reliability and user satisfaction. You will serve as a primary point of contact for incidents, service requests, and user questions across SaaS and enterprise applications, partnering with IT and vendors to drive operational excellence.

Responsibilities include incident management, access provisioning, release coordination, and