Application Support Analyst - Tier II

Jobot; Benbrook (TX); On-site; USD 70,000 - 80,000; Full time

Job summary

Join a mission-driven team in a financial services organization where your contributions make a meaningful impact. This role involves providing top-notch technical support, collaborating with various stakeholders, and enhancing operational efficiency. You'll be part of a dynamic environment that values your growth and offers opportunities for professional development. If you're passionate about technology and eager to make a difference, this is the perfect opportunity for you to thrive in a supportive and inclusive workplace.

Qualifications

• 2+ years in technical support or application support role.
• Proficiency in SQL for data analysis and issue resolution.

Responsibilities

• Provide professional support to end users, ensuring a positive experience.
• Collaborate with stakeholders to resolve technical issues.
• Develop clear documentation for technical and non-technical audiences.

Skills

SQL

Troubleshooting

Problem-solving

Web-based applications

Windows operating systems

Documentation

Communication

Collaboration

Education

Bachelor’s Degree in Computer Science

Job description

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This range is provided by Jobot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

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Job details

This Jobot Job is hosted by Christian Aviles

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $70,000 - $80,000 per year

A Bit About Us

Financial services organization dedicated to helping



Why join us?


Join a mission-driven team where your work makes a meaningful impact and your growth is supported through a collaborative, service-focused culture.

Job Details

Key Responsibilities

• Provide responsive and professional support to end users, ensuring a positive experience.
• Collaborate with internal stakeholders and external partners to resolve escalated technical issues.
• Build and maintain effective working relationships across departments and with vendor teams.
• Conduct thorough investigations of reported issues and document findings for development team hand-offs.
• Create, maintain, and distribute workaround documentation to relevant stakeholders.
• Develop clear and concise documentation suitable for both technical and non-technical audiences.
• Participate in root cause analysis to fully address recurring issues and identify areas for process or system improvement.
• Stay informed on upcoming software capabilities and functionality in preparation for user releases.
• Participate in and help execute test plans for new software features or updates.
• Proactively identify and suggest process enhancements to support operational efficiency.
• Work independently and demonstrate self-motivation and initiative in a fast-paced environment.
• Facilitate team meetings and act as a liaison between business stakeholders and technical teams.
  
  

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Qualifications

Education

• Bachelor’s Degree preferred (Computer Science, Information Systems, or a related field)
  
  

Experience

• 2+ years of relevant experience in a technical support or application support role
• Or equivalent combination of education and work experience
  
  

Technical Skills & Competencies

• Proficiency with SQL for data analysis and issue resolution
• Strong troubleshooting and problem-solving skills
• Experience working with web-based applications and Windows operating systems
• Familiarity with documenting technical processes and user guides
• Excellent communication and collaboration skills
• Ability to work as part of a team as well as independently
  
  

Preferred

• Experience with third-party software systems and enterprise application environments
• Exposure to Agile methodologies and involvement in software release cycles
  
  

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development, Technology, Information and Internet, and Technology, Information and Media

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