Application Support Analyst (.Net /Field Centrix product)

Sonoma Consulting Inc.; Farmington (CT); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT consulting firm is seeking an Application Support Analyst specializing in .NET and SQL. The role involves providing level 2 support, managing incidents, and ensuring adherence to quality standards. Candidates should have over 4 years of production support experience, solid knowledge of Field Centrix products, and strong communication skills. This is a full-time position based in Farmington, Connecticut, and is open to U.S. citizens and authorized workers only.

Qualifications

• 4+ years of experience in production support and incident management.
• 2+ years of experience with .NET and SQL Server.
• Good written and verbal communication skills.

Responsibilities

• Provide level 2 support for .NET/SQL application.
• Interact with clients for service ticket resolution.
• Manage incidents and adhere to quality standards.

Skills

Production support experience

.NET development

SQL Server

Field Centrix knowledge

ITIL process knowledge

Communication skills

Experience with development/support projects

Infrastructure understanding

Job description

Application Support Analyst (.Net /Field Centrix product)

• Full-time

Company Description

Halo Group is a premier provider of IT talent. We place technology experts within the teams of the world’s leading companies to help them build innovative businesses that keep them one step closer to their customers and one step ahead of the competition. We offer a meaningful work environment for employees, attractive and interesting engagements for consultants, and cutting-edge digital innovation for our customers.

We delight in helping our customers execute their digital vision. Big projects or small, Halo Group knows that by combining the highest quality talent with our unwavering support, we will become an invaluable extension of the team. Halo Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all areas of product/project governance, UX/UI, multi-platform applications, quality assurance/testing, cloud computing, and data analytics.

Since its inception, Halo Group has been recognized for numerous awards, including:

• INC 5000
• Future 50
• 101 Best and Brightest
• Michigan 50 Companies to Watch
• Goldline Research - "Most Dependable Companies"
• Ernst & Young - "Entrepreneur of the Year" Finalist

Experience and Skills

• 4+ years’ Experience in Production support, Incident Management
• 2+ years’ experience on .NET, SQL Server
• Knowledge of Field Centrix product (Field Service Automation)
• Knowledge of ITIL process
• Experience in support with multiple and disparate teams
• Good Written and Verbal communication
• Experience on working for Development / Support projects
• Understanding of infrastructure, environment setup

Responsibilities

• Level 2 support for .NET / SQL application
• Interact with client for service ticket resolution
• Incident management
• Adherence to organization defined quality standards
• Carry out code migration as per the documentation as per the documented release management processes
• Follow all the documented processes
• Analytical skills

** U.S. Citizens and those who are authorised to work independently in the United States are encouraged to apply. We are unable to sponsor at this time. This is a Full-Time / Permanent job opportunity. Visa: Only US Citizen and GC.

** All your information will be kept confidential according to EEO guidelines.