Application Support Analyst III — DevOps-Driven Automation

AmNet Services, Inc.; Walnut Creek (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading sensor and networking solutions provider in Walnut Creek, California, is seeking a candidate proficient in toolchain automation and with hands-on DevOps experience. The role involves advanced technical support, responding to application errors, and providing first-tier assistance to end users. Ideal candidates will have a strong background in Apache technologies, UNIX, Linux, and JIRA, along with customer support skills. Join a team dedicated to innovative solutions in the IoT space.

Qualifications

• Proficient with toolchain automation.
• Hands-on experience in DevOps required.
• Knowledge of BMC Remedy is a big plus.

Responsibilities

• Provide advanced hands-on technical support focusing on automation.
• Respond to errors and emergencies within applications and programs.
• Provide first-tier support to end users for IT applications.
• Assist in the implementation and maintenance of databases and systems.
• Monitor tickets assigned to the queue and process based on priority.

Skills

Toolchain automation

BMC Remedy knowledge

Debugging web applications

Technical support training

Customer support

Tools

Apache Webserver

Apache Tomcat

AngularJS

Nginx

PM2

Remedy ARS 9.x

UNIX (Solaris)

Linux (Redhat)

MongoDB

Shell scripts

Jenkins

Job description

A leading sensor and networking solutions provider in Walnut Creek, California, is seeking a candidate proficient in toolchain automation and with hands-on DevOps experience. The role involves advanced technical support, responding to application errors, and providing first-tier assistance to end users. Ideal candidates will have a strong background in Apache technologies, UNIX, Linux, and JIRA, along with customer support skills. Join a team dedicated to innovative solutions in the IoT space.