Application Support Analyst-Health

Pascua Yaqui Tribe; Tucson (AZ); On-site; USD 52,000 - 78,000; Full time

Job summary

Pascua Yaqui Tribe Health Department seeks an Application Support Analyst Health to provide technical assistance, maintain health software, and ensure compliant data transfer systems. You will install, update, and troubleshoot software applications and help desk users.

Responsibilities include backing up data, configuring databases, preparing reports, and delivering end-user training on health applications. Must be prepared for non-traditional hours and have a valid AZ driver's license.

Qualifications

• Bachelor's Degree in Information Technology and three (3) years of related computer support or professional IT experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Experience in using RPMS and Claimtrak Systems preferred.

Responsibilities

• Provide technical assistance to Health Department staff.
• Maintain, troubleshoot, and research health software and data transfer systems.
• Install, update, and troubleshoot software applications.
• Document and inform users of newly implemented features and modules.
• Prepare and review reports on overall status of Health Software projects.
• Assist HIM Supervisor with data system daily backup, database configuration and report templates.
• Develop, prepare, and deliver training to end users on health related applications.
• Receive calls and assist users who call in to the help desk.
• Perform other duties of a similar nature or level as requested by supervisor or director.

Skills

Install & configure software

End user support

Customer service

Communication

Troubleshooting

Self-management

Education

Bachelor's Degree in Information Technology

Tools

RPMS

Claimtrak

Evolve

EagleSoft

Job description

The Application Support Analyst Health will be responsible for providing technical assistance to all Pascua Yaqui Tribe's Health Department, including maintaining health related software and ensuring communication and health data transfer systems are in compliance. This position provides technical assistance to the Health Department staff by researching and reviewing vendor software, assisting with the installation, updating, and troubleshooting of software applications.

• Evaluate operation and activities within assigned area of responsibility; stay abreast of new technologies and software updates.
• Assist in the development of software solutions for the Health Department.
• Recognize, evaluate, and resolve computer hardware/software problems and failures as they apply to the Health Department.
• Maintain, troubleshoot, and research desktop services in relation to all Health Department software and Indian Health Services software.
• Install, maintain, and update RPMS, Claimtrak, Evolve, Eagle soft, and other vendor related software.
• Document and inform users of the availability of newly implemented features and modules.
• Prepare and review a variety of reports concerning the overall status of Health Software projects and work- in progress.
• Assist HIM Supervisor with data system daily backup, database configuration and report templates.
• Develop, prepare, and deliver training to end users on health related applications.
• Receive calls and assist users who call in to the help desk.Perform other duties of a similar nature or level as requested by supervisor or director.

Knowledge of:

• Software used in health services;
• HIPAA regulations;
• Manage hardware/software issues and end user support;
• Software and hardware installation procedures and troubleshooting;
• Computer hardware configuration and components;
• Network and telecommunication cabling and configurations;
• Client/Server computing technologies;
• Technology and software trends;
• Customer service principles and practices;
• Yaqui culture, customs, resources and traditions and/or a willingness to learn.

Skills and Abilities:

• Install, configure and use a variety of software and network applications;
• Exercise judgment and discretion;
• Analysis and critical thinking;
• Apply customer services principles and practices;
• Recognize problems, identify alternative solutions and make appropriate recommendations;
• Prioritize work and perform multiple tasks;
• Work independently;
• Monitor and evaluate hardware/software upgrades;
• Maintain confidentiality of information;
• Operate a variety of office equipment, including a computer and related software applications;
• Good communication and interpersonal skills as applied to interaction with co-workers, supervisor, management, Council members, and the public. Have ability to sufficiently exchange or convey information and receive verbal and written work instructions.

Bachelor's Degree in Information Technology and three (3) years of related computer support or professional IT experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

AND

• Experience in using RPMS and Claimtrak Systems preferred.

Special Requirements

• Must possess and maintain a valid Arizona Driver's License;
• This position will require the incumbent to work non-traditional hours, nights, and weekends.
• Must have a current Homeland Security Background Clearance or be able to obtain a Homeland Security Background Clearance within ninety (90) days of hire. Failure to maintain a Homeland Security Background Clearance will result in termination from this position.