Application Support Analyst

GN Group; United States; Remote; USD 55,000 - 65,000; Full time

Job summary

A leading company in hearing care is seeking an Application Support Analyst to provide top-notch technical support to internal and external customers. Key responsibilities include troubleshooting software issues, conducting training sessions, and managing user documentation. Ideal candidates will excel in customer service and have a strong grasp of Microsoft tools.

Benefits

Annual bonuses

Health insurance

401(k) plan

Paid vacation and holidays

Qualifications

• Strong customer service experience and ability to train end users.
• Experience supporting internet applications and desktop software.
• Ability to convey information effectively.

Responsibilities

• Assist customers with technical support on proprietary software applications.
• Develop and manage training materials for users.
• Present classroom-style seminars about product features.

Skills

Customer Service Experience

Training End Users

Problem-Solving

Communication

Adaptability

Tools

Microsoft Operating Systems

MS Office

Job description

Application Support Analyst

At Beltone, we are proud of a culture that emphasizes collaboration and empowerment. This is why we’re ranked America’s #1 Hearing Care Retail and #1 Customer Service by Newsweek.

The Application Support Analyst/Product Support Technician will assist internal and external customers with technical systems support and training on proprietary web and desktop software applications used by hearing care practitioners, patient care coordinators, business managers, leadership team and business owners.

Responsibilities:

• Function as subject matter expert on a suite of tools that include office management, patient scheduling, point of sale, office and user administration, application security, reporting, medical billing and document management
• Interface with a variety of internal and external customers over the phone, via email and face to face, in a positive and professional manner
• Handle expert troubleshooting and resolution of customer problems relative to usability and functionality of applications
• Organize and present classroom-style seminars about product features and functionalities
• Develop and manage detailed content for digital and print training materials including user manuals, quick tips and any other necessary training resources
• Ensure new internal and external customers become fully on-boarded and proficient in all end-user aspects of applications
• Take lead in training colleagues on new features within applications in advance of launches, along with training on technical support aspects of features and applications
• Serve as a consultant to the application development team on issues, bugs and ongoing feature ideation and development

Qualifications:

• Strong Customer Service Experience
• Experience in training end users on business applications and software
• Experience supporting internet applications and desktop software.
• Ability to address, explain and solve software problems using phone and Internet communications.
• Working knowledge of Microsoft Operating Systems and tools including MS Office excel, PowerPoint, Word and Edge
• Clearly conveys information in a manner that results in the customer understanding and retaining the message.
• Sets high performance standards and assumes responsibility for successfully completing assignments and tasks.
• Maintains effectiveness when experiencing changes in work tasks or work environment, adjusting effectively to working within new work structures, management structures, processes or requirements.
• Ability to travel for special projects (rare occurrence)

Equal Opportunity Employer:

Beltone, part of GN Hearing, is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace.

GN Hearing openly supports and is fully committed to the recruitment, training and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance.

Founded in 1869, GN group today operates in more than 90 countries across the world and has more than 6,000 employees.

Pay Transparency Notice:

• The target annual salary for this position can range from $55,000.00 - $65,000.00.

• Compensation for roles at GN depends on a wide array of factors including but not limited to location, role, skill set, and level of experience
• To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, and paid vacation and holidays

View the Pay Transparency Nondiscrimination Provision

E-Verify:

GN participates in E-Verify. View the E-Verify posterhere. View the Right to Work poster here.

Disability Accommodation:

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail] or call 978-606-2210. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

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