Application Support Analyst

Randstad North America, Inc.; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A staffing and consulting firm is looking for an Application Support Analyst to provide first-tier support for technical issues in a remote capacity. Responsibilities include system monitoring, resolving user support interactions, and ensuring optimal performance. The ideal candidate will have an Associate's Degree or equivalent IT experience, along with familiarity in Helpdesk procedures and tools like Cyberark and Service Now. Strong customer satisfaction personality and ability to work under deadlines are essential.

Qualifications

• Education: Associate's Degree or equivalent IT experience.
• Experience or familiarity with Helpdesk procedures, Cyberark, SharePoint, MS Outlook, and Service Now.
• Proven ability to work on multiple assignments and manage issues under tight deadlines.

Responsibilities

• Provide first-tier support to application and engineering teams.
• Perform system monitoring and maintenance for optimal performance.
• Manage and resolve user support interactions professionally.

Skills

Customer satisfaction personality

Initiative and self-motivation

Ability to manage multiple assignments

Education

Associate's Degree or equivalent IT experience

Tools

Helpdesk procedures

Cyberark

SharePoint

MS Outlook

Service Now

Job description

A company is looking for an Application Support Analyst (third shift/remote).

Key Responsibilities

• Provide first-tier support to application and engineering teams, serving as a primary point of contact for technical issues
• Perform system monitoring and maintenance to ensure stability and optimal performance
• Manage and resolve user support interactions in a professional and timely manner

Required Qualifications

• Education: Associate's Degree or equivalent IT experience
• Experience or familiarity with Helpdesk procedures, Cyberark, SharePoint, MS Outlook, and Service Now
• Demonstrated customer satisfaction personality with initiative and self-motivation
• Proven ability to work on multiple assignments and manage issues under tight deadlines
• Prior experience in a Help Desk, Application Support, or Enterprise IT Support role is preferred