Application Support Analyst

The Timberline Group; St. Louis (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Performance bonus

ESOP

401K traditional

401K Roth

Tuition reimbursement

Scholarship for children

Sabbatical after 5 years + $5k travel

Volunteer leave

Charitable match

Health insurance

Maternity leave

Job summary

The Timberline Group seeks an Application Support Analyst to partner with business units and provide hands-on management of several applications. You will oversee operations, support, and new technology integrations in a dynamic environment.

Responsibilities include troubleshooting, configuring interfaces, translating business needs into technical specs, testing changes, and creating user guides. 5–7 years in app support with SQL experience is expected.

Qualifications

• Bachelor's Degree in a technology related field required.
• 5-7 years of experience in an application support role.
• Strong troubleshooting and analytical abilities.
• Experience with legal applications or processes a plus.
• Knowledge of SQL and relational databases.

Responsibilities

• Perform troubleshooting of user issues for Legal application involving external resources.
• Lead enhancements on Legal applications ranging from out of the box to custom developed in an evolving and growing environment.
• Complete configuration and customization activities to meet business requirements, including basic maintenance of imports and integrations between products.
• Analyze, extract and translate business requirements into technical requirements.
• Effectively test changes and enhancements to deliver the best possible solution.
• Accurately document requirements and solutions for development resources.
• Identify root causes and recommend permanent solutions.
• Create training guides and documentation for a wide range of audiences.
• Conduct trainings (classroom, 1 on 1, webinar, recorded) for end users.
• Identify break/fix incidents versus enhancements and coordinate with cross functional teams.

Skills

SQL

Analytical thinking

Troubleshooting

Communication skills

Training & documentation

Cross-functional collaboration

Education

Bachelor's degree in technology

Tools

CounselLink

SQL Database

Job description

We are looking for a high performing Application Support Analyst to partner with business disciplines and provide hands on management of several applications. The position provides a broad range of systems oversight from operational performance & support, new technology integrations and systems integrations.

WHAT WE CAN OFFER YOU

• Industry-leading performance-based bonus program
• Employee Stock Ownership Plan (ESOP)
• Traditional and Roth 401K
• Tuition reimbursement for associates
• Scholarship for associates’ children up to $28,000 per child
• 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
• 1-week paid volunteer leave each year
• 100% charitable match
• Medical, dental, and vision insurance coverage
• 100% paid 10-week maternity leave

A DAY IN THE LIFE

• Perform troubleshooting of user issues for Legal application involving external resources
• Lead enhancements on Legal applications ranging from out of the box to custom developed in an evolving and growing environment. SDLC experience
• Complete configuration and customization activities to meet business requirements, including basic maintenance of imports and integrations between products
• Analyze, extract and translate business requirements into technical requirements
• Effectively test changes and enhancements to deliver the best possible solution
• Accurately document requirements and solutions so that it can be communicated to development resources
• Identify root cause for commonly occurring issues and recommend permanent solutions
• Create training guides and documentation for a wide range of audiences
• Conduct trainings (classroom, 1 on 1, webinar, recorded) for end users
• Identify break/fix incidents versus enhancement requests, work well with other cross functional teams to resolve any break/fix incidents
• Legal systems data familiarity to support AdHoc data requests and BI reporting
• Be able to communicate effectively with a wide range of end users/business users

NECESSARY QUALIFICATIONS

• Bachelor’s Degree in a technology related field.
• 5-7 years of experience in an application support role.
• Ability to quickly grasp applications purpose and understanding of its process.
• Some combination of experience with Legal applications/processes (CounselLink preferably) and/or Construction industry knowledge,
• General understanding of SQL and relational databases preferred and ability to navigate SQL Database for Adhoc data requests
• Knowledge of business operations; construction industry experience considered a plus.
• Self-motivated individual who can find innovativeways to solve recurring problems.
• Strong troubleshooting, analytical, reasoning and research abilities.
• Exceptional communication skills both written and verbal.
• Ability to decipher, and present technical information to a non-technical audience and its impact
• Strong interpersonal skills and perform high level customer service.
• Thrive in a fast-paced and agile work environment.
• Some travel required.