Application Support Analyst

Net Impact; Missouri; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in sustainable packaging solutions is seeking to hire an Applications Support Analyst in a remote capacity. The role requires at least 2 years of experience in supporting and configuring IFS, with a strong focus on troubleshooting and optimizing ERP systems. The candidate should possess excellent communication skills and be able to work effectively in a dynamic environment, contributing to ongoing improvements and providing vital support to various business functions.

Benefits

Life insurance

Qualifications

• At least 2 years’ experience supporting and configuring IFS.
• Experience in the manufacturing sector understanding end to end business processes.
• Strong ability to translate business requirements into working solutions.

Responsibilities

• Provide first and second line support for incidents and service requests.
• Manage incoming change requests and facilitate continuous improvement.
• Document changed processes or solutions to recurring issues.

Skills

Problem-solving

Communication

Relationship building

Troubleshooting

SQL

Java

ITIL process

Education

Relevant third level degree or equivalent

Tools

IFS ERP

Job description

IPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. Sustainability is essential to the long-term success of our business. As a packaging company that develops plastic-based solutions for our customers, it is imperative that we meet the customer needs while being mindful of our operational impacts and the need to preserve our planet. We are committed to running our business responsibly and in ways that drive environmental, social and economic value for our stakeholders, including shareholders, customers, employees and local communities. We employ over 2,500 people in 17 manufacturing facilities, 2 corporate & sales offices and 3 R&D facilities across Canada, Europe, and the United States.

Read more about our story at: www.iplglobal.com

The role

We are currently recruiting for an Applications Support Analyst to join the IPL team in a remote capacity within the general Lee's Summit area with the ability to travel up to 25%. At least 2 years’ experience supporting and configuring IFS is required for this role!

· Provide first and second line support for incidents, liaising with the wider applications team and third parties as necessary to maintain the stability of the application

· Provide first and second line support for service requests, liaising with the wider team as necessary

· Understand the functional needs of the business areas and working with the wider team, identify how these can be met by the ERP and other supporting systems

· Manage incoming change requests, gather/develop functional requirements and facilitate configurable continuous improvement requests

· Facilitate user onboarding/offboarding and permission change processes

· Develop and maintain strong relationships with the business users and stakeholders

· Lead and coordinate application testing and assurance activities

· Monitor and track errors being generated and propose necessary actions when required

· Monitor and maintain the ERP system and supporting applications and propose necessary actions when required

· Monitor any potential risks and highlight these to the Applications Operations Manager as required

· Carrying out user support and training on applications

· Document changed processes or solutions to recurring issues

· Keep up to date on IT issues and developments in Manufacturing and ERP systems

· Any other duties assigned

What you will bring to the role:

• Relevant third level degree or equivalent
• At least 2 years’ experience supporting and configuring IFS
• Relevant experience in the manufacturing sector, possessing a strong understanding of manufacturing end to end business processes
• In-depth knowledge of IFS ERP system
• Experience in ticket management (ITIL process)
• Ability to troubleshoot, optimise and enhance IFS
• Excellent problem-solving skills and proven ability to troubleshoot issues
• Strong ability to gather, understand and translate business requirements into working solutions
• Experience in building and maintaining relationships (both internal and external) with excellent influencing and negotiation skills
• Excellent oral and written communication skills
• Ability to work in a highly dynamic team and fast-paced environment with continuous challenges
• SQL and Java knowledge an advantage
• Language skills an advantage
• Must be able to travel within region of employment

If you have the above experience and are looking for a role where you can make a real difference, apply today to find out more!

Job Type: Full-time

Benefits:

• Life insurance

Schedule:

• Monday to Friday

Work Location: Remote