Application Support Analyst

University of North Texas at Dallas; Dallas (TX); On-site; USD 68,000 - 102,000; Full time

Job summary

University of North Texas at Dallas is seeking an Application Support Analyst to serve as a technical and analytical leader for the Registrar's Office. The role supports the ERP system (PeopleSoft SIS), data governance, and reporting operations, blending systems analysis, data analytics, and testing.

You will develop advanced queries, dashboards, and reports for institutional stakeholders, participate in UAT, and collaborate with ITS to align systems with academic operations.

Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience.
• Experience with PeopleSoft SIS and Academic Advising modules is expected.
• Strong SQL/query development and reporting skills required.

Responsibilities

• Serve as functional lead for Registrar related ERP (PeopleSoft SIS) processes, including configuration, setup, testing, validation, and enhancement implementation.
• Design, build, and maintain complex queries using SQL and PeopleSoft Query to support reporting and institutional needs.
• Lead ERP upgrades testing, coordinate issue resolution with ITS, and document test cases.

Skills

PeopleSoft SIS

SQL

Reporting

Data analytics

Leadership

FERPA compliance

Education

Bachelor's degree

ERP systems experience

Tools

PeopleSoft Query

Dashboard tools

ERP testing tools

Job description

Title: Application Support Analyst

Employee Classification: Application Support Analyst

Campus: University of North Texas - Dallas

Division: DAL-Academic Aff & Stdnt Success

SubDivision-Department: DAL-Student Success

Department: DAL-Registrar-521260

Job Location: Dallas

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

Department Summary

The Office of the Registrar supports the academic mission of the university by maintaining the integrity, accuracy, and security of student records and enrollment data. The department provides leadership in academic policy implementation, student information systems administration, institutional reporting, and data governance. Through collaboration with campus partners, the Registrar's Office ensures efficient business processes, regulatory compliance, and the effective use of technology to enhance student services and support informed decision-making across the institution.

Position Overview

The Application Support Analyst serves as a key technical and analytical leader within the Office of the Registrar. Reporting directly to the University Registrar, this position provides functional and technical expertise in support of the institution's Enterprise Resource Planning (ERP) system (PeopleSoft Student Information System), institutional data governance, and reporting operations. This role integrates systems analysis, advanced data analytics, ERP testing, query development, and assist with data governance.

Minimum Qualifications

Bachelor's degree in related field and three (3) years of work experience in computing, information systems, or related field; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

• Technical and functional experience with PeopleSoft Student Records and Academic Advising modules.
• Experience conducting ERP system testing, including user acceptance testing (UAT), regression testing, and system validation.
• Experience building advanced queries, dashboards, and analytical reports for institutional stakeholders.
• Knowledge of higher education academic structure, FERPA compliance, state reporting, and accreditation requirements.
• Demonstrated leadership in implementing technology driven innovation or business process improvement initiatives.
• Familiarity with data visualization tools and analytics platforms.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Systems, Computer Applications, Higher Education Administration, or a related field.
• Three (3) years of experience in ERP systems support, data analytics, systems analysis, or related technical field preferred.
• Demonstrated working knowledge of SQL and query development.
• Experience supporting enterprise resource planning (ERP) systems in a higher education environment.
• Strong analytical skills.

Job Duties

• Serve as functional lead for Registrar related ERP (PeopleSoft SIS) processes, including system configuration, setup, testing, validation, and enhancement implementation.
• Design, build, and maintain complex queries using SQL and PeopleSoft Query to support compliance reporting, institutional research needs, and operational decision making.
• Lead comprehensive testing of ERP upgrades, patches, enhancements, and integrations; document test cases, validate results, and coordinate issue resolution with Information Technology Services (ITS).
• Develop and manage automated processes within the Student Information System to improve efficiency, reduce manual intervention, and enhance data accuracy.
• Analyze, interpret, and transform institutional data to meet evolving reporting requirements, accreditation standards, and regulatory mandates.
• Create dashboards, reports, and analytical tools that support leadership in making data driven decisions.
• Draft and document detailed technical and functional business requirements for system improvements and new initiatives.
• Serve as cross functional liaison between the Office of the Registrar and ITS to ensure system alignment with academic operations and institutional priorities.

Physical Requirements

• Communicating with others to exchange information.
• Lifting and Moving objects up to 20 pounds.
• Sedentary work that primarily involves sitting/standing.
• Moving about to accomplish tasks or moving from one worksite to another.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

In accordance with department policy

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.