Application Support Administrator Information Technology Job Details | Phibro Animal Health

Phibro Animal Health Europe; Teaneck Township (NJ); Remote; USD 180,000 - 190,000; Full time

Job summary

A leading company in the animal health sector is seeking an Application Support Manager to oversee the support and configuration of enterprise applications across multiple business units. This critical role requires seasoned professionals with extensive experience in application support, excellent communication skills, and a deep understanding of ERP systems. The successful candidate will work collaboratively with IT and vendors to ensure seamless system stability and user satisfaction while adapting to evolving business needs. Competitive compensation is offered, making this an excellent opportunity for the right individual.

Qualifications

• 10+ years experience in enterprise application support or systems administration.
• Proficiency with procurement or finance platforms; GEP experience is a plus.
• Strong analytical, communication, and stakeholder management skills.

Responsibilities

• Manage day-to-day operations of enterprise applications.
• Serve as the first line of support for application-related issues.
• Collaborate with business units to resolve functional issues.

Skills

Communication

Problem Solving

Technical Expertise

Customer Service Orientation

Education

10+ years of experience in enterprise application support

Experience with procurement or finance platforms

Tools

ERP systems (e.g., JDE, Oracle EBS)

Cloud-based solutions

Job description

About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals.

Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets.In addition to, Phibro’s revenues are in excess of $1 billion and are supported by over 2,300 employees worldwide.

At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be.

If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions.

TheApplication Support Administrator Information Technologyis an integral part of our Digital Information Deliveryteam based out of our US - Teaneck, NJ - Remotesite.

Compensation range for this position is$180,000.00-$190,000.00

Position Details

We are seeking a proactive and technically skilled Application Support Manager to oversee the support, configuration, and continuous improvement of multiple enterprise applications across procurement, finance, and operations. This role will serve as a key liaison between IT, business stakeholders, and third-party vendors to ensure system stability, user enablement, and integration integrity.

IT team members are located primarily in South America, Central and Eastern time zones in the United States, and Israel. Some projects may require flexibility to accommodate meetings with global participants in Asia and Europe, as well.

10% travel is required for this position.

Key Responsibilities

• Manage day-to-day operations of enterprise applications, ensuring high availability, performance, and user satisfaction.
• Configure application settings, workflows, and access controls to meet evolving business needs.
• Coordinate and implement small-scale change requests and enhancements, particularly for procurement and capital project workflows.
• Serve as the first line of support for application-related issues, including integration points with ERP systems (e.g., JDE, Oracle EBS).
• Monitor and resolve system errors, data inconsistencies, and integration failures in collaboration with internal IT and vendor support teams.
• Maintain detailed documentation of system configurations, support procedures, and change logs.
• Manage user onboarding, role assignments, and access provisioning across supported platforms.
• Collaborate with business units to triage and resolve functional issues, escalating to vendors as needed.
• Generate and distribute reports and dashboards using native reporting tools
• Provide insights into system usage, procurement spend, and operational KPIs to business stakeholders.
• Act as a liaison between internal teams and external vendors for issue resolution, enhancement validation, and roadmap alignment.
• Gather and consolidate user feedback to inform system improvements and vendor escalations.

Key Competencies Accountable Adaptable Attentive Listening Championing Customer Needs Collaborative Committed Communicating Effectively Creating and Maintaining Networks Customer Service Orientation Delivering High Quality Work Critical Thinking Demonstrating Initiative Detailed Oriented Displaying Technical Expertise Following Policies and Procedures Initiative and Responsibility Interacting with People at Different Levels Interpersonal Skills / Communication Managing Time Prioritizing and Organizing Work Problem Solving Showing Caring and Understanding Supporting Change Supporting Coworkers Supporting Organizational Goals Testing and Troubleshooting Thinking Globally Using Computers and Technology Working with Diverse Populations Skills Advanced skills using Microsoft office programs. Must be proficient using Email, phones, cell phones, and office equipment. Proficient with Adobe Professional and Microsoft Office Products. Proven ability to work effectively in a team environment. Excellent Written and Verbal Communication Skills Interpersonal skills sufficient to communicate verbally and in writing with others in an objective and cooperative manner. Ability to maintain a positive attitude and treat each client and coworker with courtesy and respect. Ability to translate client needs into products/services. Ability to work with multiple departments and a varying portfolio of clients Able to handle client complaints with calm demeanor and professional attitude. Able to technically assist and understand client needs and provide problem resolution. Develop and maintain relationships with internal and external clients. Must have business acumen, energy and drive, positive attitude, client focused, flexible and empathetic. Must have planning skills sufficient for establishing work priorities and meeting client commitments. Education & Experience

• 10+ years of experience in enterprise application support or systems administration.
• Hands-on experience with procurement or finance platforms; GEP experience is a strong plus.
• Experience supporting or implementing custom cloud-based solutions and SaaS applications across busies functions.
• Familiarity with ERP systems (e.g., JDE, Oracle EBS) and their integration with third-party applications.
• Strong analytical, communication, and stakeholder management skills.

To learn more about Phibro Animal Health's competitive benefits package, please click here: Phibro Benefits .

Phibro is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit:Corporate
Division:Corporate
Department:Digital Information Delivery
Location:US - Teaneck, NJ - Remote
Work Schedule:Monday - Friday (Standard Work hours)