Application Support Administrator

US012 Marsh & McLennan Agency LLC; Shreveport (LA); Remote; USD 50,000 - 75,000; Full time

Job summary

Join a dynamic team as an Application Support Administrator, where you'll drive the efficiency of our applications by resolving technical issues and managing user access. This role combines technical acumen with strong interpersonal skills in a supportive and vibrant corporate culture. Benefit from generous time off, professional development, and a culture that values your contribution.

Benefits

Generous time off, including personal and volunteering

Tuition reimbursement

Professional development opportunities

Remote work options

Charitable contribution match programs

Stock purchase opportunities

Qualifications

• Strong knowledge of Applied Epic or Vertafore applications.
• Experience in a Help Desk environment.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Review incoming Help Desk tickets to provide technical support.
• Manage user access and permissions.
• Assist in escalating unresolved issues.

Skills

Agency Management System Administration

Help Desk Experience

Attention to Detail

Organizational Skills

Communication Skills

Tools

ServiceNow

Windows Operating Systems

MS Office

Job description

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE : MMC).

A day in the life.

As our Application Support Administrator on the User Support Team, you’ll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance You’ll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies.

Our future colleague.

We’d love to meet you if your professional track record includes these skills :

• Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight,
• Experience working in a Help Desk environment such as ServiceNow
• Excellent attention to detail with proven organizational and time management skills
• Ability to work within a team environment and prioritize tasks in a fast-paced environment
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

These additional qualifications are a plus, but not required to apply :

• Proficient with the Windows Operating Systems and MS Office products
• Some insurance agency experience preferred
• Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon

We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are :

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Remote Work
• Charitable contribution match programs
• Stock purchase opportunities

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