Application Support Administrator

US012 Marsh & McLennan Agency LLC; Charlotte (NC); Remote; USD 55,000 - 75,000; Full time

Job summary

Join a leading company as an Application Support Administrator where you will play a vital role in technical support and user management. Collaborate with a skilled team to ensure optimal performance of applications while enjoying generous benefits like remote work and professional development opportunities. Ideal candidates will have a strong background in Agency Management Systems and outstanding communication skills.

Benefits

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Remote Work

Charitable contribution match programs

Stock purchase opportunities

Qualifications

• Strong knowledge of Agency Management Systems like Applied Epic or Vertafore.
• Experience in Help Desk environments such as ServiceNow.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Review Help Desk tickets to provide technical support and troubleshooting.
• Manage user access and permissions to ensure data security.
• Assist in escalating unresolved issues and provide feedback.

Skills

Agency Management System Administration

Technical Support

Attention to Detail

Organizational Skills

Communication Skills

Interpersonal Skills

Job description

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE : MMC).

A day in the life.

As our Application Support Administrator on the User Support Team, you’ll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance You’ll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies.

Our future colleague.

We’d love to meet you if your professional track record includes these skills :

• Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight,
• Experience working in a Help Desk environment such as ServiceNow
• Excellent attention to detail with proven organizational and time management skills
• Ability to work within a team environment and prioritize tasks in a fast-paced environment
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

These additional qualifications are a plus, but not required to apply :

• Proficient with the Windows Operating Systems and MS Office products
• Some insurance agency experience preferred
• Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon

We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are :

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Remote Work
• Charitable contribution match programs
• Stock purchase opportunities

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