Application Support

Stellar Consulting Solutions, LLC; United States; On-site; USD 34,440 - 38,572; Part time

Job summary

A consulting firm is seeking an Application Support I in Austin, TX, or remote. This role involves managing applications, supporting end users, and requires at least 3 years of experience in access control systems, particularly Lenel On Guard. The position offers a competitive hourly wage with on-call responsibilities once every five weeks.

Qualifications

• Minimum 3 years of experience in a related field.

Responsibilities

• Access control experience in Lenel On Guard or similar.
• Maintain current applications and check logs for errors.
• Support team by managing end user tickets tied to projects.

Skills

Access control experience – Lenel On Guard or similar

SQL experience

Management systems experience – physical security systems

Tools

Tableau

Job description

Overview

Job Title: Application Support I

Location: Austin, TX and Open to remote as well

Contract: 3-4 months with possible extension

Base pay

Base pay range: $25.00/hr - $28.00/hr

Responsibilities

• Access control experience – Lenel On Guard is a must have or similar (Gentech Milestone)
• SQL experience
• Management systems experience – physical security systems
• Maintain current applications – daily check log files and errors
• Hands-on experience with Lenel
• Support other applications – offline cameras, troubleshooting, networking, and triaging issues
• Maintain and manage databases to run queries, create reports, and integrations to identify updates
• Approximately 40% of time supporting team – end users submitting tickets tied to projects, updated in existing projects
• On-call rotation – weekly rotation every 5 weeks, 1 week on-call after hours

Qualifications

• Minimum 3 years of experience in a related field

Required Skills

• Access control experience – Lenel On Guard or similar
• SQL experience
• Management systems experience – physical security systems

Preferred Skills

• Tableau familiarity
• Basic understanding of networking troubleshooting devices – infrastructure-related (Cloud, SaaS-based applications)
• System administration heavy – physical security applications using Lenel On Guard and maintenance

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• Online and Mail Order Retail
• IT Services and IT Consulting