Application Specialist – Quality Management Software

GACC Midwest - German American Chamber of Commerce of the Midwest, Inc.; Chicago (IL); On-site; USD 84,000 - 143,000; Full time

Job summary

Join a dynamic and growing software company as an Application Specialist in Quality Management Software. This role offers an exciting opportunity to empower clients through effective onboarding and training, ensuring they derive maximum value from a feature-rich platform. You'll lead engaging training sessions, provide ongoing support, and act as a vital liaison between US clients and the German headquarters. With a commitment to quality and continuous improvement, this position allows you to make a significant impact in a respected European firm expanding its presence in the US market. If you're passionate about technology and customer success, this is the perfect opportunity for you.

Benefits

20 PTO days per year

9 paid company holidays

$1,000/month health insurance contribution

401(k) with 6% employer contribution

Life insurance

Qualifications

• Experience in software training and customer support.
• Ability to present complex information clearly and engagingly.
• Experience creating user guides or training materials.

Responsibilities

• Deliver engaging software training sessions for users and administrators.
• Provide timely technical assistance via phone, email, and virtual meetings.
• Collaborate with clients to develop post-training action plans.

Skills

Software Training

Technical Support

Customer Success

Manufacturing Processes

Organizational Skills

German Language Skills

Tools

CRM Systems

Helpdesk Systems

Remote Tools

Job description

Application Specialist – Quality Management Software

Application Specialist – Quality Management Software

3 days ago Be among the first 25 applicants

Direct message the job poster from GACC Midwest - German American Chamber of Commerce of the Midwest, Inc.

Manager, Recruiting & Consulting Services at GACC Midwest with expertise in recruiting, J1 visa regulations, student services, and event planning

Location: Denver, CO/Atlanta, GA / Chicago, IL. Willingness to travel within the US (occasional on-site client visits).

A growing software company specializing in quality management solutions is seeking a Application Specialist – Quality Management Software to join its expanding US team. The company provides a powerful, feature-rich platform that supports manufacturers in highly regulated industries such as aerospace, automotive, food, and medical technology. Its solutions are widely recognized for streamlining critical quality processes, including audits, document control, employee training, and supplier evaluation, to help clients operate more efficiently and maintain compliance. With over 30 years of industry experience and its headquarters in Germany, the company recently expanded into the US to better serve its North American customer base and support continued growth in key markets.

Please note, we are happy to provide the full job specification, including all relevant information and details, upon request for interested candidates.

As an Application Specialist – Quality Management Software, you’ll be the key contact for onboarding and empowering client companies/users. You’ll lead training sessions, provide ongoing support, and help customers translate complex tools into everyday value. This is a great opportunity to make a real impact at a company that values initiative and offers long-term growth potential.

Your key responsibilities will include:

• Training & Enablement
• Deliver engaging software training sessions for users and administrators (on-site and remote)
• Organize and lead workshops tailored to customer-specific use cases
• Create practical, user-friendly training materials, guides, and handouts
• Continuously enhance training content based on product updates and client feedback
• Customer Support & Partnership
• Provide timely technical assistance via phone, email, and virtual meetings
• Troubleshoot issues and guide customers through solutions in a clear, supportive way
• Act as a liaison between US clients and internal product/tech teams in Germany (HQ)
• Build strong, trust-based relationships through regular communication and a helpful approach
• Service Quality & Continuous Improvement
• Collaborate with each client to develop a post-training action plan for long-term success
• Track training effectiveness and proactively suggest additional support when needed
• Keep improving our training and support resources based on evolving software features and client needs

You’ll thrive in this role if you have:

• Experience in software training, technical support, customer success, or similar
• A solid understanding of manufacturing/business processes; interest in technical products and quality management
• Ability to present complex information in a clear, engaging way
• Experience creating user guides or training materials
• Comfort with remote tools and CRM or helpdesk systems
• Strong organizational skills and the ability to manage multiple clients and tasks
• A hands-on mindset and excitement about joining a growing team where you can make an impact
• German language skills are a plus but not required

What The Company Offers:

• 20 PTO days per year, increasing to 25 days after 3 years
• 9 paid company holidays
• $1,000/month employer contribution toward your health insurance
• 401(k) with 6% employer contribution + life insurance
• A high-quality product ecosystem with a team that values initiative, feedback, and input from all employees
• The opportunity to be part of a respected European software company making its mark in the US

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services, Manufacturing, and IT Services and IT Consulting

Referrals increase your chances of interviewing at GACC Midwest - German American Chamber of Commerce of the Midwest, Inc. by 2x

Inferred from the description for this job

401(k)

Medical insurance

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