Application Specialist, MR

United Imaging; Houston, Northern (TX, KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

United Imaging in Houston seeks a MR Application Specialist to train customers, educate on clinical workflows and applications, and support the sales team with demonstrations and case studies. You will travel to customer sites and the company HQ to deliver education and assist R&D efforts, enabling strong, ongoing relationships with clinicians and radiology teams.

The role emphasizes hands-on education, remote support when needed, and collaboration with sales and product teams to expand customer

Qualifications

• Bachelor’s degree or above in a related field.

Responsibilities

• Provide customer consultancy and support in workflow improvements, including clinical education and adjustment of system parameters.
• Provide professional applications support to process and resolve customer complaints; remote support when not on-site.
• Provide on-site application education, including demonstrations, updates and upgrades for standard systems and applications.
• Support sales team with product demonstrations, clinical case studies, and training of new recruits.
• Assist in developing on-site training courses at customer locations or at United Imaging HQ in Houston.
• Support R&D/CRM processes with customer needs and troubleshooting know-how.

Skills

Team player

Interpersonal skills

Customer service

Education

Bachelor’s degree or above

Job description

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

The MR Application Specialist will also be supporting the customer service team with onsite and/or remote customer training and education, and support. Successful candidates will demonstrate the characteristics of authenticity and integrity that is needed to build meaningful and lasting relationships with our customers.

Duties & Responsibilities

• Provide customer consultancy and support in individual workflow improvements, including having the ability to deliver clinical education, adjustment of system parameters and implementation of new methodsand clinical workflows to expand customer portfolio.
• Provide professional applications support to quickly process and resolve customer complaints; provide remote support when not on-site.
• Provide on-site application education, including demonstration, updates and upgrades for standard systems and applications.
• Support sales team: product demonstrations, preparation of clinical case studies, presenting images to clinicians/physicians, new products learning and coaching of new recruits.
• Assist in the development of application training courses to be delivered on-site at a customer location or at the United Imaging Headquarters and Training Center in Houston.
• Support the R&D/CRM process, including customer needs, issues, as well as provision of troubleshooting know-how and experience.

Note: Other duties as assigned.

Requirements

Education

• Bachelor’s degree or above in a specific or related field

Experience

• 5+ years of experience as a radiology technologist or radiographer in a healthcare industry/clinical setting and 3+ years of experience as an application specialist in one specific modality field.
• Experience in research or case studies involving similar areas is beneficial
• Team player has a positive attitude, enjoys working with people, and committed to providing excellent customer satisfaction
• 1.5T, and 3T experience preferred.
• Ability to travel frequently, 75%, with flexibility for higher travel commitments when necessary.

Required Skills and Attributes

• Strong team player with a positive attitude
• Excellent interpersonal skills
• Dedicated to providing exceptional customer service

Working Conditions:

Magnetic Environment Exposure: This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields.

Risk to Ferrous Metals in the Body: Due to the nature of the magnetic environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Additionally, employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work.

Diversity, Equity, and Inclusion

United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.*Note: Relocation is not available for this role.