Application Specialist - Eastern Michigan

GWS Tool Group; Troy (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

GWS Tool Group in Eastern Michigan is seeking an Applications Specialist for Solid Round and Insert Cutting Tools. The role focuses on account management and generating new opportunities by understanding customers' metalworking needs and educating customers, prospects, and distributors about products and capabilities.

You will communicate customer requirements back to the GWS Tool Group team and help with pricing, service, and product launches.

Qualifications

• 1-3 years strong manufacturing background with a focus in Milling, Turning, Grooving.
• Knowledgeable in tooling and manufacturing processes.
• Ability to assist customers with processing parts and correct application of tools.
• Job shop experience is highly regarded
• Experience designing special tools is highly regarded.

Responsibilities

• Schedule appointments and review customer applications and product requirements to determine opportunities.
• Conduct sales presentations by meeting customers daily.
• Liaise between the company and customers for pricing, service, and product launches.
• Generate and develop prospect accounts to increase revenue with distributors.
• Update customers on product modifications, changes and enhancements.
• Attend conferences and trade shows to maximize sales.
• Provide product quotes with inside sales support as needed.
• Prepare reports for sales and marketing and manage expenses.

Skills

Time management

Multitasking

Prospecting new accounts

Customer communication

Account management

Team player

Verbal and written communication

Education

Bachelor's degree in Sales/Marketing

Degree in any field of sales and marketing is highly regarded

Tools

Microsoft Excel

Job description

Job Title: Application Specialist

Company: GWS Tool Group

Department: Sales

Reports to: VP Of Sales

Classification: Exempt

Location: Eastern Michigan Territory

Travel: Travel Required

Job Summary

We are seeking an Applications Specialist of Solid Round and Insert Cutting Tools. A successful representative is responsible for account management and generating new opportunities for the organization. The main task involves understanding customers' needs in metalworking, as well as educating customers, prospects, and distributors of GWS Tool Groups products and capabilities. It is essential for the applications specialist to effectively provide detailed information on various products, programs or services offered by GWS Tool Group, but also clearly and effectively communicate what the customer needs back to the GWS Tool Group team.

Supervisory Responsibilities

• none

Duties/Responsibilities

• Scheduling appointments, meeting existing customers in order to review customer applications and product requirements and to determine opportunities.
• Effective planning to conduct sales presentations by meeting customers physically on a daily basis.
• Liaising between the company and the customers for up-to-date conditions on pricing, service, and latest product release launches.
• Generating and developing prospect accounts to increase revenue, by partnering with the distribution chain.
• Continuously updating all customers on company product modifications, changes, and enhancements.
• Enhancing up to date knowledge on new products, procedures, services, and tools by attending departmental and training meetings.
• Maintaining professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner.
• Effectively attending conferences and trade shows.
• Using marketing data to maximize sales effectiveness and efficiency by using relevant sales management tools.
• Organizing joint sale calls and attending them with distributors.
• Preparing reports for sales and marketing and maintaining expense accounts.
• Updating and maintenance of customer accounts including contact names and numbers for future sales.
• With the help of inside sales support, provide product quotes to customers as needed.
• Ensuring follow-up after passing leads to managers with complete profile customer information, calls-to-action, sources, dates.

Education and Experience

• 1-3 years Strong Manufacturing background with a focus in Milling, Turning, Grooving
• Knowledgeable in tooling and manufacturing process
• Ability to assist customers with processing parts and correct application of tools.
• Job shop experience is high in regard
• Assisting customers with proper speeds and feeds for materials used.
• Experience in designing special tools is highly regarded
• Experience processing customer parts from drawing to finished product.
• Account management for current customers
• Proven ability to develop new customers is ideal.
• Degree in any field of sales and marketing is highly regarded

Required Skills/Abilities

• Capable of preserving confidential or sensitive information.
• Effective time management, organization and multi-tasking skills.
• Special people skills to deal with customers and an outgoing personality.
• Able to prospect new accounts.
• Effective written and verbal communication skills.
• Very good team player and should work well under pressure.
• Proficient in Microsoft Excel.
• Requires knowledge and some experience in own discipline through education and experience.
• Has some knowledge of business and its various aspects but is still acquiring further knowledge and experience.
• No supervisory responsibilities; accountable for developing functional contribution.
• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.
• Exchanges simple information, asks questions and checks for understanding.Use assigned methods, tools and processes. Support sharing of best practices.

Physical Requirements

• Must be able to lift 15 pounds at times.
• Must be able to travel.
• Must have a valid driver's license and the ability to travel 50%

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.