Application Specialist

Marsh & McLennan Companies; Worcester (MA); Remote; USD 100,000 - 131,000; Full time

Job summary

A leading insurance and professional services firm in Worcester, Massachusetts seeks a professional to manage Applied Systems Agency Management components. Key responsibilities include providing technical support and collaborating with corporate teams. Ideal candidates have over 3 years of experience and are skilled in system administration and communication. This role offers a competitive salary, remote work options, and generous time off.

Benefits

Generous time off

Tuition reimbursement

Charitable contribution match programs

Supportive workplace culture

Qualifications

• 3+ years of in-depth technical knowledge of the Applied Systems Epic Agency Management System.
• Ability to troubleshoot issues related to the Applied system(s).
• Experience with system documentation and user guides.

Responsibilities

• Oversee and support all aspects of Applied Systems Agency Management components.
• Collaborate with corporate Agency Management Program leads and IT teams.
• Monitor system events and escalate issues as necessary.

Skills

Technical knowledge of Applied Systems Epic Agency Management

Proficiency in system installation and configuration

Strong verbal and written communication

Multi-project management skills

Knowledge of Windows Server and Active Directory

Job description

Employer Industry: Insurance and Professional Services

Why consider this job opportunity:
- Salary up to $131,000
- Generous time off, including personal and volunteering days
- Remote work opportunity with EST hours
- Tuition reimbursement and professional development opportunities
- Charitable contribution match programs and stock purchase opportunities
- Supportive and inclusive workplace culture that values colleague well-being

What to Expect (Job Responsibilities):
- Oversee and support all aspects of Applied Systems Agency Management components
- Collaborate closely with corporate Agency Management Program leads, IT, and operational teams
- Provide technical support to users and troubleshoot issues related to the Applied system(s)
- Monitor and react to system events, escalating issues as necessary
- Maintain documentation of system configurations, procedures, and user guides

What is Required (Qualifications):
- 3+ years of in-depth technical knowledge of the Applied Systems Epic Agency Management System
- Proficiency in system installation, configuration, and administration
- Strong verbal and written communication skills to effectively interact with users and stakeholders
- Ability to prioritize tasks and manage multiple projects simultaneously
- Knowledge of Windows Server operating systems, including Active Directory and Group Policy

How to Stand Out (Preferred Qualifications):
- Experience in migrating data from legacy systems into Applied Epic
- Experience in integrating Applied Epic with other third-party systems and managing APIs
- Exposure to accessing Epic data via their Data Lake and advanced analytics roadmap
- Familiarity with system upgrades, patch management, and performance optimization
- Proactive approach to learning new features and functionalities of Applied systems

#Insurance #ProfessionalServices #RemoteWork #CareerOpportunity #TechnicalSupport #EmployeeBenefits

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