Application Specialist

Marsh & McLennan Companies; West Springfield (MA); Remote; USD 110,000 - 131,000; Full time

Job summary

A leading insurance and professional services firm is seeking a System Manager to oversee Applied Systems Agency Management components. The role includes providing technical support, managing system upgrades, and collaborating with corporate teams. Ideal candidates should have at least 3 years of experience with the Applied Systems Epic Agency Management System and strong problem-solving skills. This position offers remote work options and generous benefits.

Benefits

Generous time off

Charitable contribution match programs

Professional development opportunities

Qualifications

• Minimum 3 years of technical experience with Applied Systems Epic.
• Proficiency in system administration and troubleshooting.
• Strong verbal and written communication abilities.

Responsibilities

• Oversee and support Applied Systems Agency Management components.
• Collaborate with corporate leads and IT teams.
• Manage system upgrades and performance optimization.

Skills

Technical knowledge of Applied Systems Epic Agency Management System

System installation and configuration

Strong communication skills

Problem-solving skills

Knowledge of Windows Server

Job description

Employer Industry: Insurance and Professional Services

Why consider this job opportunity:
- Salary up to $131,000
- Opportunity for career advancement and professional development
- Work remotely while adhering to EST hours
- Generous time off, including personal and volunteering days
- Charitable contribution match programs and stock purchase opportunities
- Supportive and inclusive workplace culture that values diverse backgrounds

What to Expect (Job Responsibilities):
- Oversee and support the Applied Systems Agency Management components, including the national instance EPIC
- Collaborate with corporate Agency Management Program leads, IT, and operational teams
- Provide technical support to users, troubleshooting issues and guiding system usage
- Manage system upgrades, patch management, and performance optimization
- Maintain documentation of system configurations, procedures, and user guides

What is Required (Qualifications):
- Minimum 3 years of in-depth technical knowledge of the Applied Systems Epic Agency Management System
- Proficiency in system installation, configuration, and administration
- Strong verbal and written communication skills to interact with users and stakeholders
- Excellent problem-solving and analytical skills to identify and resolve system issues
- Knowledge of Windows Server operating systems and familiarity with Active Directory

How to Stand Out (Preferred Qualifications):
- Experience in migrating data from legacy systems into Applied Epic
- Familiarity with integrating the Applied Epic system with third-party systems and managing APIs
- Exposure to accessing Epic data via their Data Lake and advanced analytics
- Proactive approach to learning new features and functionalities of Applied systems

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