Application Specialist

Freddie Mac; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company specializing in medical evidence services seeks an Application Representative to assist clients in applying for Social Security claims. This full-time position requires excellent communication skills and the ability to handle multiple tasks. The ideal candidate will demonstrate a commitment to client service while maintaining high accuracy standards.

Benefits

Competitive compensation

Medical, dental, and vision benefits

Paid time off for federal and flex holidays

Growth opportunity in a rapidly growing organization

Qualifications

• Authorized to work in the US without sponsorship.
• Ability to work independently and balance tasks.
• Familiar with standard office equipment.

Responsibilities

• Assist clients with Social Security applications and decisions.
• Maintain accuracy in all tasks while on calls.
• Meet established daily and weekly goals.

Skills

Customer service

Active listening

Communication

Education

High school diploma or equivalent

Tools

Word processing software

Spreadsheet software

Database software

Job description

Overview

One Trajector. One Mission.

Trajector is where purpose meets progress. We specialize in medical evidence services that become the compass our clients rely on while navigating the intricate terrain of disability benefits. Our calling is clear: to make a real difference, infuse passion, and enhance the quality of life for the disabled community. As part of our global community, you'll join a team of over 1,800 dedicated individuals, each contributing their unique talents to streamline the path to benefits. Urgency propels us, data empowers us, and every step is tailored to ensure those with disabilities access their rightful compensation. Join us in shaping stories of transformation, one life at a time.

Job Overview

An application representative will assist new clients in creating a thorough application for their Social Security claim. This will include reviewing initial intake information and gathering income, work, medical, and any relevant information to provide Social Security with the proper data needed to make an accurate decision.

About Our Perks, Compensation, & Benefits

• Competitive compensation ranging from $13.99 - $19.23 per hour.
• Medical, dental, vision, 401k program, and more
• Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI
• Joining a rapidly growing organization

Responsibilities

• Assist potential clients who have not applied or have not received a decision from Social Security
• Answer incoming calls, taking transfers, and calling on tasks to gather required information
• Ability to type while speaking to clients in an empathetic manner
• Maintain high standards of accuracy in all tasks
• Retain basic Social Security and Disability knowledge and protocols
• Complete other tasks as requested by team leader or department management
• Attendance: Full-time position that requires regular, reliable, and punctual attendance

Qualifications

• Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or equivalent.
• Must be familiar and competent with standard office equipment including work computer, and word processing, spreadsheet, and database software.
• Must have the ability to work independently and balance task responsibilities in a customer service setting.
• Must have a reliable internet connection where the computer can be directly connected to the internet router with a minimum internet speed of 25 download/10 upload.
• Ability to communicate effectively with diverse, and sometimes challenging, individuals and respond calmly and efficiently to situations ranging from routine to urgent.
• Active listening skills on each call with the ability to retain information while multitasking through software applications including concise and accurate notation in CRM to complete calls in timely and efficient manner.
• Achieve established daily, weekly, and monthly goals.

EEO Statement

Trajector is an EOE/Veterans/Disabled/LGBTQ employer.