Application Specialist

SMC; Phoenix (AZ); On-site; USD 85,000 - 115,000; Full time

Job summary

SMC is seeking an Automation Application Specialist in Phoenix to provide expert guidance on industrial automation projects. You will work with clients and internal engineers to design, configure, and optimize solutions, while facilitating training and ensuring regulatory compliance.

You’ll identify customer needs, support major projects, and help expand revenue by presenting technical options and mapping them to product capabilities. This role requires travel and field work.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Advanced industrial automation product experience with SMC or equivalent.
• Experience with or knowledge of competitive products and applications.
• Ability to apply our newest high-tech products effectively.
• Extensive SMC application knowledge or equivalent experience.
• Experience across manufacturing processes such as packaging, electronics, food, chemicals, automotive and medical.
• CRM proficiency and ability to learn new software/tools.
• Fluid Power Pneumatic Specialist Certification preferred.

Responsibilities

• Provide technical expertise to clients implementing automation solutions.
• Identify specifications and regulatory needs at the customer level and relay to engineers.
• Deliver training sessions and workshops to clients' teams on systems use and maintenance.
• Collaborate with clients and internal teams to design, configure, and customize automation solutions.
• Support sales by making technical presentations and participating in major projects.
• Monitor and document sales activity in CRM and manage opportunities.
• Stay informed on industry trends and provide feedback for product improvements.
• Assist with high-level problem solving during implementation and integration.

Skills

Industrial automation

CRM proficiency

Client collaboration

Travel willingness

Sales support

Product knowledge

Education

Bachelor’s degree or equivalent

Fluid Power Pneumatic Specialist Certification

Tools

CRM software

Job description

PURPOSE

As an Automation Application Specialist, your primary responsibility is to provide technical expertise, support, and guidance to clients in implementing industrial automation solutions. You will serve as a subject matter expert, assisting clients in optimizing their manufacturing processes, improving efficiency, and leveraging automation technologies effectively.

• Participate in monthly conference call and provide application success stories, share and distribute details to branch team
• Focus on identifying and closing major revenue producing projects
• Be involved with key accounts and their projects directly. This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC product.
• Identify all specifications and regulatory needs at the customer level; and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist.
• Provide continuous training to sales employees, customers and distributors on products and applications. This may include assisting the SMC training group with local presentations of training courses, with regular cadence
• Deliver training sessions and workshops to clients' engineering and operations teams on the use and maintenance of automation systems
• Document and monitor sales activity in SMC’s SalesConnect system, including meetings and opportunities as invited user or team member to the respective CRM entry
• Assist sales employees in detailed technical presentations to all levels of customers, lunch & learns, tent shows, mini panel expos, etc….
• Successfully complete other duties as prescribed by sales management as necessary
• Collaborate with clients to understand their unique manufacturing processes, challenges, and automation objectives.
• Work closely with clients and internal engineering teams to design, configure, and customize automation solutions.
• Stay abreast of competitive outlook, assisting with gap analysis, industry trends, emerging technologies, and best practices in industrial automation.
• Identify opportunities for process improvements and innovation within client operations, recommending new automation solutions or enhancements.
• Collaborate with product development teams to provide feedback and insights for future product enhancements or new product development
• Provide guidance and best practices for operating, monitoring, and troubleshooting industrial automation equipment and software.
• Provide technical support to clients during the implementation phase, addressing system configuration, integration, and performance issues.

ESSENTIAL DUTIES

• Participate in monthly conference call and provide application success stories, share and distribute details to branch team
• Focus on identifying and closing major revenue producing projects
• Be involved with key accounts and their projects directly. This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC product.
• Identify all specifications and regulatory needs at the customer level; and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist.
• Provide continuous training to sales employees, customers and distributors on products and applications. This may include assisting the SMC training group with local presentations of training courses, with regular cadence
• Deliver training sessions and workshops to clients' engineering and operations teams on the use and maintenance of automation systems
• Document and monitor sales activity in SMC’s SalesConnect system, including meetings and opportunities as invited user or team member to the respective CRM entry
• Assist sales employees in detailed technical presentations to all levels of customers, lunch & learns, tent shows, mini panel expos, etc….
• Successfully complete other duties as prescribed by sales management as necessary
• Collaborate with clients to understand their unique manufacturing processes, challenges, and automation objectives.
• Work closely with clients and internal engineering teams to design, configure, and customize automation solutions.
• Stay abreast of competitive outlook, assisting with gap analysis, industry trends, emerging technologies, and best practices in industrial automation.
• Identify opportunities for process improvements and innovation within client operations, recommending new automation solutions or enhancements.
• Collaborate with product development teams to provide feedback and insights for future product enhancements or new product development
• Provide guidance and best practices for operating, monitoring, and troubleshooting industrial automation equipment and software.
• Provide technical support to clients during the implementation phase, addressing system configuration, integration, and performance issues.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Fast paced environment (includes both office and field work)
• Travel with some extended stay away from home
• Physically capable of lifting SMC products and displays up to 50 lbs.

Minimum Requirements

• Bachelor’s Degree, or equivalent work experience
• Advanced industrial automation product and application experience with SMC or equivalent industry
• Experience with or knowledge of competitive product and applications
• Demonstrated ability to correctly apply and implement our newest “high tech” products.
• Extensive SMC Application knowledge or equivalent industry
• Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical.
• Fluid Power Pneumatic Specialist Certification preferred
• Proficient in CRM and the use of computers and ability to learn new programs and tools as required
• Clean driving record

for Internal Use Only:SALES001