Senior Sales Engineer

SMC; Allentown (Lehigh County); On-site; USD 90,000 - 130,000; Full time

Job summary

SMC in Allentown, PA is seeking an Automation Account Manager to represent the company in managing current customer and distributor accounts and to develop new business relationships to increase market share and growth. The role requires building strong relationships with key decision makers and leading all sales activities within designated accounts.

You will maintain project momentum by leveraging SMC tools, forecasting, and SAP proficiency, while traveling as needed in a fast-paced

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• Minimum five years of sales experience with SMC or equivalent industry experience.
• Extensive knowledge of SMC product lines and pneumatic components.
• Strong communication, problem-solving and leadership skills.

Responsibilities

• Retain and profitably grow sales with top strategic accounts and SMC distributors.
• Present SMC capabilities, services, and products to current and prospective customers.
• Serve as primary contact for assigned customers and ensure satisfaction.
• Lead all aspects of the sales process and collaborate on solution development.
• Mentor and coach new SMC sales professionals on philosophy and tactics.
• Document calls, opportunities, and activity in CRM and manage forecasts.

Skills

Sales experience

Customer relationships

Communication

Leadership

Education

Bachelor's degree in Business/Marketing or related field

Tools

SAP

CRM software

Job description

• The Automation Account Manager is responsible for representing SMC in all business activities associated with current customer and distributor account support. This position also has the responsibility to create and develop new business relationships to increase market share and obtain growth.
• Retains and profitably grows sales through proactive management of top strategic accounts and SMC distributors
• Presents all of SMC's capabilities, services, and products to current and prospective customers and SMC distributors
• Serves as the primary contact for assigned customers and is responsible for customer satisfaction
• Represents customer's needs and goals within the organization to ensure quality
• Leads all aspects of the sales process, calling upon others to assist in solution development
• Proactively manages customer satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction
• Completes detailed SAP and forecasts as required
• Maintains/creates very strong and deep-rooted relationships with key decision makers within designated strategic target accounts; recognized and respected by customer's top management team within top-rated accounts
• Effectively utilize SMC tools and resources to ensure organizational consistency and efficiency
• Meet or exceed target sales goals as detailed by Branch and Sales Managers
• Complete market reports as new and relevant information become available
• Manage SMC assets appropriately and be able to successfully calculate ROI using the RINGI process
• Have passed all Pneumatic theory and other technical training required by SMC
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations
• Mentor, guide, and teach SMC sales philosophy, strategies, and tactics to new SMC sales professionals
• Document sales calls, projects, opportunities, contacts, success reports, and activity in CRM
• Complete other duties as prescribed by the Branch Manager/Sales Manager

Purpose

The Automation Account Manager is responsible for representing SMC in all business activities associated with current customer and distributor account support. This position also has the responsibility to create and develop new business relationships to increase market share and obtain growth.

Essential Duties

• Retains and profitably grows sales through proactive management of top strategic accounts and SMC distributors
• Presents all of SMC's capabilities, services, and products to current and prospective customers and SMC distributors
• Serves as the primary contact for assigned customers and is responsible for customer satisfaction
• Represents customer's needs and goals within the organization to ensure quality
• Leads all aspects of the sales process, calling upon others to assist in solution development
• Proactively manages customer satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction
• Completes detailed SAP and forecasts as required
• Maintains/creates very strong and deep-rooted relationships with key decision makers within designated strategic target accounts; recognized and respected by customer's top management team within top-rated accounts
• Effectively utilize SMC tools and resources to ensure organizational consistency and efficiency
• Meet or exceed target sales goals as detailed by Branch and Sales Managers
• Complete market reports as new and relevant information become available
• Manage SMC assets appropriately and be able to successfully calculate ROI using the RINGI process
• Have passed all Pneumatic theory and other technical training required by SMC
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations
• Mentor, guide, and teach SMC sales philosophy, strategies, and tactics to new SMC sales professionals
• Document sales calls, projects, opportunities, contacts, success reports, and activity in CRM
• Complete other duties as prescribed by the Branch Manager/Sales Manager

All other duties as assigned

Physical Demands/Work Environment

• Fast-paced environment (includes both office and field work)
• Travel with some extended stay away from home
• Physically capable of lifting SMC products and displays up to 50 lbs

Varying work hours

Minimum Requirements

• Bachelor’s degree in Business, Marketing, related technical field, or equivalent experience
• Minimum five (5) years of sales experience with SMC or equivalent industry sales experience
• Extensive knowledge of SMC product lines
• Comprehensive understanding of pneumatic components and their application
• Thorough understanding of SMC policies and procedures
• Detailed understanding of competitive product lines
• Excellent communication, problem-solving, and leadership skills
• Proficient in the use of computers and ability to learn new programs and tools as required
• Clean driving record

For internal use only: Sales001