Application Specialist

Marsh & McLennan Companies; Kissimmee (FL); Remote; USD 110,000 - 131,000; Full time

Job summary

A leading insurance and professional services firm in Kissimmee, Florida, is seeking a Technical Support Specialist. You will oversee and support the Applied Systems Agency Management components, provide technical support, and collaborate with various teams. Ideal candidates have at least 3 years of experience with the Applied Systems Epic Agency Management System and strong communication skills. This position offers a competitive salary of up to $131,000, remote work options, and generous time off.

Benefits

Salary up to $131,000

Performance-based incentives

Generous time off

Tuition reimbursement

Charitable contribution match programs

Qualifications

• Minimum of 3 years of in-depth technical knowledge of the Applied Systems Epic Agency Management System.
• Proficiency in system installation, configuration, and administration.
• Strong verbal and written communication skills.

Responsibilities

• Oversee and support the national instance of the Applied Systems Agency Management components.
• Provide technical support to users and troubleshoot issues.
• Collaborate with teams to ensure effective system integration.

Skills

Technical knowledge of Applied Systems Epic Agency Management System

System installation and configuration

Strong communication skills

Job description

Employer Industry: Insurance and Professional Services

Why consider this job opportunity:
- Salary up to $131,000
- Opportunity for performance-based incentives
- Generous time off, including personal and volunteering days
- Tuition reimbursement and professional development opportunities
- Remote work opportunity with EST hours
- Charitable contribution match programs and stock purchase opportunities

What to Expect (Job Responsibilities):
- Oversee and support the national instance of the Applied Systems Agency Management components, including EPIC
- Provide technical support to users, troubleshoot issues, and guide on system usage
- Collaborate with cross-functional teams and vendors to ensure effective system integration and management
- Maintain documentation of system configurations, procedures, and user guides
- Stay updated with the latest advancements and updates in Applied systems

What is Required (Qualifications):
- Minimum of 3 years of in-depth technical knowledge of the Applied Systems Epic Agency Management System (Browser version)
- Proficiency in system installation, configuration, and administration
- Strong verbal and written communication skills
- Knowledge of system security best practices and data privacy regulations
- Ability to troubleshoot and resolve technical issues related to the Applied system(s)

How to Stand Out (Preferred Qualifications):
- Experience in migrating data from legacy systems into Applied Epic
- Familiarity with integrating the Applied Epic system with third-party systems and managing APIs
- Exposure to accessing Epic data via the Applied Data Lake and advanced analytics roadmap

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