Application Specialist

Marsh & McLennan Companies; Asheville (NC); Remote; USD 100,000 - 131,000; Full time

Job summary

A leading insurance and professional services firm is seeking a remote technical support specialist to focus on Applied Systems. Responsibilities include providing oversight for the Applied Epic Agency Management System, collaborating with teams, and troubleshooting technical issues. Ideal candidates will have 3+ years of experience with Applied Epic, strong communication skills, and proficiency in system administration. This role promises opportunities for professional development and generous time off.

Benefits

Salary up to $131,000

Generous time off

Charitable contribution match programs

Qualifications

• 3+ years of technical knowledge of Applied Epic Agency Management System.
• Strong verbal and written communication skills.
• Proficiency in installation, configuration, and administration of systems.

Responsibilities

• Support and oversee Applied Systems components including EPIC.
• Collaborate with IT and operational teams.
• Troubleshoot technical issues related to Applied systems.

Skills

Technical support

Communication skills

System installation

Data privacy awareness

Project management

Tools

Applied Epic

Windows Server

Job description

Employer Industry: Insurance and Professional Services

Why consider this job opportunity:
- Salary up to $131,000
- Opportunity for career advancement and professional development
- Work remotely during EST hours
- Generous time off, including personal and volunteering days
- Charitable contribution match programs and stock purchase opportunities
- Inclusive and supportive workplace culture promoting colleague well-being

What to Expect (Job Responsibilities):
- Provide hands-on support and oversight for Applied Systems Agency Management components, including the national instance EPIC
- Collaborate with corporate Agency Management Program leads and IT and operational teams
- Troubleshoot and resolve technical issues related to Applied systems
- Provide technical support and training to users, addressing their concerns and requirements
- Maintain documentation for system configurations, procedures, and user guides

What is Required (Qualifications):
- Minimum 3+ years of in-depth technical knowledge of the Applied Systems Epic Agency Management System
- Strong verbal and written communication skills to interact effectively with users and stakeholders
- Proficiency in system installation, configuration, and administration
- Knowledge of system security best practices and data privacy regulations
- Ability to prioritize tasks and manage multiple projects simultaneously

How to Stand Out (Preferred Qualifications):
- Experience in migrating data from legacy systems into Applied Epic
- Familiarity with integrating Applied Epic with third-party systems and managing APIs
- Exposure to accessing Epic data via Applied Data Lake and advanced analytics roadmap
- Knowledge of Windows Server operating systems and related infrastructure management

#Insurance #ProfessionalServices #RemoteWork #CareerGrowth #TechnicalSupport

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