Application Services Engineer - XPRF - Remote

Siemens Healthineers; Cary (NC); Remote; USD 86,000 - 130,000; Full time

Job summary

Siemens Healthineers recherche un Application Services Engineer - XPRF pour fournir une assistance technique sur la plateforme d'imagerie. Le candidat idéal aura un diplôme en discipline liée et une solide connaissance des systèmes d'imagerie, prêt à offrir un support client exceptionnel tout en travaillant dans une équipe diversifiée et dynamique.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid sick leave

Qualifications

• Doit soutenir au moins 70 % de la ligne de produits actuels.
• Expérience en support d'application et connaissances des systèmes essentielles.

Responsibilities

• Fournir une assistance en direct aux clients sur les équipements RF.
• Documenter les nouvelles procédures et fixes de problèmes dans la base de connaissances.
• Former les utilisateurs aux applications via des sessions d'apprentissage.

Skills

Technical Support

Multitasking

Collaborative Skills

Problem Solving

Education

BS/BA in related discipline

Job description

Join to apply for the Application Services Engineer - XPRF - Remote role at Siemens Healthineers

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Join to apply for the Application Services Engineer - XPRF - Remote role at Siemens Healthineers

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Siemens Healthineers Education and Workforce Solutions organization has overall responsibility for providing Applications support for Siemens XPRF Imaging platform for our Customer Call Center. In this role you will answer customer/colleague calls and provide live support to assist/guide persons through how to use/address issues on the entire RF equipment platform. This role will further require the ability to trouble shoot, multitask, collaborate, listen and be self-motivated while representing Siemens Education & Workforce Solutions in a professional manner.

Key Responsibilities

• applications and solutions to the optimum extent
• Provides comprehensive training for using applications and solution focused on specific customer questions
• Acts as an interface between customer and provider of application to solve customer problems and enhance the application with new features
• Submit and follow up on PPI and or PSI incidents
• Must be flexible to cover the standard shift 8:00am – 8:00pm EST and willing to adjust work shift as needed
• Comply with all processes required for documentation of all interactions with customers utilizing SAP and PEAK for escalations to HSC team
• Work closely with HSC team to resolve escalated issues and provide feedback and updates to customers
• Work closely with local and regional service team providing applications support during service visits, remote assistance or system maintenance and upgrades
• Able to support VILT topics/events if needed
• In time response to all customer issues providing positive impact on operational metrics such as the Live Answer Rate and Remote Resolution Time
• Flexible to support Field Application and the Field Service team to assist in hosting onsite applications training or system configuration as needed
• Complete all online E-Learning courses on time
• Document new procedures and known problem fixes in Service Knowledge Base/SKB
  
  

Success Measurements

• Demonstrates extensive knowledge in field of specialization or multiple disciplines to the successful completion of complex assignments.
• Successfully serves as point of authority and/or source of technical/scientific knowledge for area of expertise.
• Demonstrates comprehensive knowledge of organization's business practices and issues faced and contributes to problem resolution of those issues.
  
  

Education / Knowledge / Experience

• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas
• Well-rounded knowledge of multiple systems and types of exams for their modality (must be able to support at least 70% of current product line and use as defined on the Clinical Education Specialist Skills Matrix). No major product training gaps
  
  

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The Annual Base Pay For This Position Is

Min $86,700 - Max $130,000

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination.

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

Data Privacy: We care about your data privacy (https://www.siemens-healthineers.com/careers/recruitment-application-privacy-notice) and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Hospitals and Health Care

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