Application Security Engineer
Tyler Technologies, Inc.
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Benefits offered by this job
Job summary
Tyler Technologies, Inc. is seeking a Software Support Representative to provide basic-level software support to clients. This role focuses on the use and functionality of Tyler’s products, requiring good communication skills and problem-solving abilities.
The representative will resolve client issues, analyze data, and ensure timely resolutions to enhance the customer experience. Candidates should have a relevant degree or equivalent experience in a support role.
Qualifications
- Basic-level software support for client issues.
- Focus on functionality and understanding of Tyler’s products.
- Ability to communicate clearly and resolve issues timely.
Responsibilities
- Provide software support to clients.
- Analyze data and troubleshoot functionality issues.
- Coordinate testing for timely issue resolution.
Skills
Education
Tools
Job description
Provide basic-level software support to Tyler clients, focusing on the use, functionality, and understanding of Tyler’s products and databases. Resolve easy-to-moderate client software issues through data analysis, functionality troubleshooting, and coordinated testing. Improve customer experience by communicating clearly and ensuring timely resolution.
Maintain relationships with executive-level clients, provide strategic advice and recommendations, and serve as the key escalation point for enterprise accounts. Foster retention, expansion, and product adoption through consultative efforts.
Act as the first point of contact for prospects, assist with outbound prospecting, inbound lead qualification, and meet team targets through telemarketing and the use of Tyler’s CRM system.
Develop scalable data pipelines and reporting solutions. Focus on data integration, transformation, and dashboard development to enable data-driven marketing operations.
Build value-driven partnerships with assigned clients. Drive product adoption, improve NPS, and remove friction to ensure customer satisfaction and retention.
Develop and maintain scalable web applications using .NET technologies and modern front-end frameworks. Work with cloud platforms and containerized environments, applying best software development practices.
Support development of enterprise applications, focusing on .NET, Angular, HTML5, SQL, and cloud/AWS technologies. Contribute to a wide range of technical projects and improve code quality.
Lead quality and performance of complex applications. Build fault-tolerant, scalable systems on cloud infrastructure. Mentor engineers and drive technical excellence.
Configure and train clients on interface applications and merchant processing systems. Develop interfaces and related documentation.
Implement and maintain GIS map products, gathering client requirements and ensuring accurate delivery of GIS solutions.
Design, implement, and support new products and hosted solution environments in public cloud (AWS, Azure). Build automation and tooling to streamline migrations and cloud operations.
Extend cloud expertise, script and IaC skills, and provide leadership on cloud requirements design, implementation, and support.
Design, develop, implement, and administer online learning experiences for public safety clients and employees. Create scalable eLearning content and manage the Tyler University LMS.
Work across strategic projects to improve performance, scalability, security, and reliability. Build resilient infrastructure, streamline deployments, and advance automation across the SDLC.
Champion quality for cloud-native applications. Partner with engineering, product owners, and UX designers to embed quality into every development stage.
Design, develop, implement, and coordinate online learning experiences for public safety clients.
Prepare and negotiate SaaS and vendor contracts, respond to RFPs, and support legal requirements across Tyler’s business units.
Lead Professional Services within Correction Solutions. Oversee project portfolio, lead cross-functional teams, and serve as escalation point for customers.
Support Data & Insights solutions. Own and evolve compliance posture for FedRAMP Moderate Authorization, working across product, engineering, and compliance teams.
Drive strategy and direction of software products. Influence outcomes, set vision, and ensure projects meet stakeholder expectations with high quality.
Manage research initiatives, synthesize qualitative and quantitative data, and craft actionable insights for stakeholders.
Deliver knowledge transfer services to clients, ensuring efficient use of Tyler software. Conduct on-site or remote sessions, gather workflow requirements, and tailor solutions.
Partner with clients to understand workflow, business, and technical requirements. Provide technical consulting and partner in solution design.
Perform client site walkthroughs, configure and install hardware, and troubleshoot installation issues. Support go-live phases for inmate services hardware.
Provide technical data support to cross-functional teams, troubleshoot complex software issues when first-line support fails, and resolve performance or system errors.
Lead complex Justice vertical implementations. Manage end-to-end delivery, drive measurable outcomes, and coordinate cross-functional teams.
Oversee installation, data migration, and upgrade services for ERP software. Manage scope, schedule, and client communication.
Lead the planning, execution, and delivery of cross-IT initiatives supporting financial systems, enterprise applications, and business processes.
Implement and drive activation of DMV projects. Oversee multi-stakeholder initiatives, ensuring seamless coordination between product teams, agencies, and internal units.
Lead high-visibility Justice implementations, provide end-to-end delivery, and ensure customer success.
Lead all functional areas within Municipal Court business unit. Foster growth opportunities, improve operations, and promote a positive corporate culture.
Encounters coding, testing, and documentation of enterprise applications. Works with accepted development standards.
Specialize in spatial analysis, mapping, and network analysis. Collaborate with Agile teams to build high-quality applications.
Write, test, and document complex application programs. Support a development environment and maintain quality standards.
Investigate, diagnose, and troubleshoot complex technical issues. Provide timely, effective resolution and support the product-development organization.
Provide basic level support for software issues, manage client interactions, and coordinate with internal teams for resolution steps.
Lead an engineering team of ~12, mentor talent, enhance product quality, and drive platform evolution.
Define architectural direction, evaluate tradeoffs, mentor engineers, and drive quality improvements across the platform.
Lead high-performing support organization for the Transportation product suite. Focus on proactive issue prevention, continuous improvement, and customer-centric operations.
Lead a team focused on AI and technology optimization. Mentor, deliver measurable value, and support statewide digital government services.
Build and execute programs that strengthen sales capabilities, improve consistency, and accelerate business results across Sales, Marketing, and Product teams.
Support and develop tools to enable effective client interactions, collaborate with stakeholders, and ensure consistent messaging across the organization.
Support company-wide revenue recognition processes. Guide contract structuring, ensure ASC 606 compliance, and collaborate with Sales, Revenue Operations, and Legal.
Supervise a team of revenue specialists, monitor accurate billing, and ensure compliance with US GAAP and Tyler’s revenue recognition policies.
Drive strategic sales growth for integrated courtroom and justice technology solutions. Sell software, hardware, and services to courts and agencies.
Provide basic software support and technical assistance to employees. Diagnose and resolve client issues efficiently.
Work with Angular, HTML5, RESTful services, .NET, C#, and cloud/AWS to build scalable solutions for clients.
Write, test, and document applications for the Enterprise ERP Accounts Payable team. Follow accepted development procedures.
Support SaaS marketing technology ecosystems, maintain data pipelines, and build dashboards for data-driven decisions.
Develop Salesforce-based solutions, integrate client data, and manage CRM optimization for client success.
Collaborate across teams to streamline migrations. Build automation, script cloud services, and design resilient infrastructure.
Support sales team with product, technical, and industry expertise. Partner closely with Sales Representatives to align Tyler’s K12 HR software to client needs.
Lead strategic marketing initiatives, build models, and provide actionable insights. Create dashboards for forecasting and performance tracking.
Design, develop, and maintain accessible websites and applications. Focus on user experience and CMS platforms.
Provide technical documentation and support for CAD-based solutions. Ensure data accuracy across engineering projects.
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