Application Scientist

Malvern Panalytical Ltd; Westborough (MA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Malvern Panalytical is seeking an Application Specialist focused on XRF to serve as a technical expert across North America. The role involves demonstrations, training, and application development with strong collaboration across Sales, Support, and Marketing.

Preferred candidates hold a Master’s degree in a scientific field (PhD preferred) with 3–5 years in XRF or related spectroscopic instrumentation. Expect ~50% travel and onsite work at the Westborough facility.

Qualifications

• Master's degree in a relevant scientific field is required.
• 3–5 years of lab, industrial, academic, or product development experience.
• At least 3 years hands-on experience with energy dispersive XRF systems or related spectroscopic instrumentation.
• Strong written and verbal communication in English.
• Willingness to travel ~50% across North America.
• Willingness to relocate to MA area or spend 6–8 months in Westborough during onboarding.

Responsibilities

• Act as SME for Malvern Panalytical's XRF solutions, especially energy dispersive XRF.
• Support sales by developing technical strategies and delivering product demonstrations.
• Perform pre-sales sample analysis and present findings via reports and talks.
• Provide customer training, commissioning, and on-site support.
• Collaborate with Account Managers and Inside Sales to advance opportunities.
• Deliver technical seminars, webinars, and papers; contribute to training of colleagues.
• Create technical content and maintain accuracy in Salesforce records.
• Travel across North America to support customers, conferences, and training.

Skills

XRF systems

Analytical instrumentation

Customer-facing

Training delivery

Education

Master's degree in Chemistry/Engineering/Materials Science

PhD preferred

Tools

Salesforce

CRM familiarity

Job description

Application Scientist# Careers## Application ScientistApply: Westborough, MA: United States - Remote: Full time: Posted Today: 19079## **Title: Application Specialist - (XRF)** **Location:** Westborough, Massachusetts, USA (preferred) or NORAM region with relocation to Massachusetts required, or willingness to spend 6-8 months in the Westborough area during onboarding/ramp-up. **Hybrid:** Home-based within the NORAM region with regular access to the Westborough, MA laboratory facility and approximately 50% overnight travel. ## **About the Role** Are you passionate about analytical instrumentation and helping customers solve complex scientific challenges? We are looking for an experienced Application Specialist focused on X-ray Fluorescence (XRF) to serve as a technical expert across North America. In this highly visible role, you will work closely with Sales, Customer Support, Product Management, Marketing, and customers to deliver value-added scientific solutions. You will support Malvern Panalytical's XRF product portfolio, particularly energy dispersive systems, while contributing to demonstrations, training, application development, customer support, and business growth. This role offers a unique opportunity to combine scientific expertise, customer engagement, and commercial impact while helping customers achieve breakthrough results across multiple industries. ## **Responsibilitie**s * Act as the subject matter expert for Malvern Panalytical's XRF solutions, particularly energy dispersive XRF systems.* Support sales teams by developing technical strategies, participating in customer meetings, and delivering compelling product demonstrations.* Perform pre-sales sample analysis and communicate findings through technical reports, presentations, and customer consultations.* Deliver customer training, commissioning, and post-installation application support both remotely and on-site.* Collaborate with Account Managers and Inside Sales teams to help advance and win strategic opportunities.* Present scientific seminars, webinars, customer workshops, conference presentations, and technical papers.* Share application knowledge globally and contribute to the development and training of colleagues across the Applications organization.* Provide expert troubleshooting assistance for customer application challenges in partnership with Customer Support teams.* Create technical content including application notes, webinars, testimonials, and other marketing materials.* Maintain accurate customer and opportunity information within Salesforce.* Support internal projects, new product introductions, and market development initiatives.* Gather competitive intelligence and customer feedback to help shape future product and market strategies.* Ensure compliance with ISO 9001, ISO 14001, ISO 45001, laboratory safety requirements, and applicable HSE practices.* Maintain laboratory resources and demonstration equipment to support customer training and marketing activities.* Travel throughout the region to support customers, conferences, exhibitions, demonstrations, and training activities. **What You Will Bring to the Role** * Master's degree in Chemistry, Engineering, Materials Science, Metallurgy, or a related scientific discipline required.* PhD in a relevant scientific field preferred.* Minimum 3-5 years of laboratory, industrial, academic, research, or product development experience.* Minimum 3 years of hands-on experience with energy dispersive XRF systems or closely related spectroscopic instrumentation.* Strong scientific problem-solving and analytical skills.* Ability to present technical concepts effectively to customers, colleagues, and scientific audiences.* Experience delivering customer-facing technical support, training, or application consulting.* Strong written and verbal communication skills in English.* Ability to build credibility and relationships with customers, sales teams, and scientific stakeholders.* Strong organizational and computer skills, including CRM systems and Microsoft applications.* Willingness to travel approximately 50% overnight throughout North America.* Ability and willingness to relocate to the Massachusetts area or spend 6-8 months in the Westborough area during onboarding and product training.## **Nice to H**ave* Experience in a technical commercial, applications, sales support, or field scientist role.* Experience supporting quality control or quality assurance laboratory environments.* Knowledge of industries served by Malvern Panalytical, including materials, mining, chemicals, metals, pharmaceuticals, battery, and advanced materials markets.* Experience with complementary analytical technologies such as XRD, Laser Diffraction, Dynamic Light Scattering (DLS), GPC/SEC, Borate Fusion, AA, or ICP.* Experience preparing and publishing scientific papers, posters, or conference presentations.* Understanding of customer buying behaviors and consultative sales processes. #LI-DB1